Sales Consultant

17 hours ago

KwaZuluNatal, South Africa The Foschini Group Full time

**Key Responsibility Areas**:
**Sales maximization**
- Maintain and increase sales
- Ensure staff are aware of new stock and can answer product related questions
- Ensure no quotation remains on the system for more than 7 days
- Ensure available stock is pushed and sold
- Ensure targets are met and business growth ensured
- Exceed customer expectations by identifying and providing the best possible solutions
- Searching out opportunities for new business
- Actively keeping track of sales performance against target

**Providing excellent customer service at all times**
- Ensure customer expectations are exceeded
- Ensure that all customers are receiving service of the highest quality and standards
- Ensure all queries have been attended to
- Ensure that all customers have been contacted and that follow up notes are made on individual orders
- Ensure all Coricraft values are lived and for all staff to attain the level of excellence required

**Basic administration**
- Ensure the customer receives the correct products and delivery process is run in a smoother manner.
- Ensure that no new orders are without a deposit for longer than 3 days as this will inflate the turnover and show an untrue value for the Sales Consultants order intake.
- Ensure that customers are given feedback timeously and to ensure that the Order Controller have access to the information.
- Ensure all customers are provided with constant service.
- Ensure that stock levels are correct and minimize stock losses

**Ensuring that showroom looks presentable at all times**
- To ensure a clean and tidy store in order to enhance display of the store
- To ensure that the store is visually attractive and displayed to its maximum within regards to free stock available that could be sold on the spot.
- To ensure customers are in clear view of prices and no unnecessary discounts are given due to incorrect pricing
- To ensure that the showroom is visually appealing to customers in the mornings and to ensure that the store is left neat and tidy, ready for the next day’s trade.
- Incumbent achieves results in ways that build strong partnerships, both internally and externally
- Client satisfaction / expectation management

**Participate effectively in a team and self-management**
- Incumbent achieves results in ways that build strong partnerships, both internally and externally
- Client satisfaction / expectation management
- Attending to incoming calls
- Attending to walk in customers
- Following company policies and procedures

**Qualification and Experience**:

- Matric
- 2 years’ retail sales experience in a Furniture/ linen/ Homeware environment
- Sales qualification advantageous
- Computer Literate
- Knowledge of Syspro

**Attributes**:

- Passion for people is a must
- Target driven and experience focused
- Possess a strong work ethic and hands-on attitude
- Demonstrate initiative to deliver results
- Ability to thrive under pressure
- Profit and turnover driven
- Strategic sales planning
- Managing the Sales Process
- Customer value management
- Good communication skills
- Good people skillsGood administration skills

**Preference will be given to employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998 (and any amendments thereto)
**#LI-MS1

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