IT Helpdesk Technician

1 week ago

Johannesburg, South Africa Quantanite Full time

**Helpdesk Technician (Call Centre)**

**Location**: Sandton, South Africa

**Job Type**: Full-Time | Rotational Shifts

**Join Our Team and Keep Things Running Smoothly**

At **Quantanite**, we’re redefining customer experience and technical support. As a **Helpdesk Technician**, you’ll be the first line of support, solving technical challenges and ensuring seamless customer experiences. If you’re a problem-solver with a passion for IT and great customer service, this role is for you.

**What You’ll Be Doing**
- **Problem-Solving**: Diagnose and resolve common technical challenges or escalate complex issues to senior support when needed.
- **Clear Communication**: Guide users through solutions in a professional, easy-to-understand manner, ensuring customer satisfaction.
- **Ticketing & Documentation**: Log all customer interactions, including issues, solutions, and follow-ups, in the helpdesk system.
- **Collaboration**: Work with colleagues to share knowledge, improve troubleshooting techniques, and maintain a high standard of service.
- **Continuous Learning**: Stay updated on the latest IT trends and internal systems to enhance support efficiency.

**What You Bring to the Team**

**Essential**:
✔ **Education**: High school diploma or equivalent (IT-related qualification preferred).
✔ **Experience**: Prior experience in a helpdesk or IT support role is a plus.
✔ **Communication Skills**: Ability to explain technical concepts in **plain language** to non-technical users.
✔ **Customer Service Mindset**: A positive attitude and commitment to **exceptional customer support**.
✔ **Problem-Solving Ability**: Analytical mindset with a structured approach to troubleshooting.
✔ **Team Player**: Collaborative approach and willingness to **share knowledge** with colleagues.

**Bonus Points For**:
➕ Experience working in a **high-volume call centre environment**.
➕ Knowledge of **helpdesk ticketing systems** and IT support best practices.

**What’s in It for You?**
- **Growth & Development**: Opportunities for career progression in IT and customer support.
- **Fast-Paced, Dynamic Environment**: Work with a **high-energy team in a global company**.
- **Innovative Culture**: Be part of a company that **embraces technology and fresh ideas**.
- **Competitive Benefits & Perks** (including rotational shift allowances).

**Ready to Join Us?

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