Chief Operating Officer

**ABOUT US**

We are a rapidly growing immigration services company with a strong focus on sales performance and client acquisition. Based in Cape Town, our dynamic sales call center drives revenue growth by delivering outstanding client experiences in a fast-paced, competitive environment. We manage high-volume sales pipelines, tailor client solutions, and harness technology, automation, and data-driven insights to continuously improve strategies, boost conversion rates, and deliver exceptional results across multiple regions.

**ROLE PURPOSE**:
We are seeking an accomplished **Chief Operating Officer (COO)** to take the lead of our Cape Town sales operations. This is a high-impact role for a proven leader who can translate business vision into operational success. As COO, you will shape strategy, drive performance, and scale our sales teams to new levels of excellence, ensuring operational discipline, client satisfaction, and sustainable growth.

As the figurehead of our Cape Town Sales operation, you will inspire and develop teams, champion innovation, and align local execution with our global strategy. In return, we offer strong career growth opportunities, performance-driven rewards, and the chance to leave your mark on a fast-growing international business.

**KEY ACCOUNTABILITIES. RESPONSIBILITIES OF ROLE**
- Own and lead all sales operations of our South African Call Centre.
- Strategically plan for growth in sales capacity within 12 months.
- Drive team performance through goal-setting, coaching, and KPI management.
- Collaborate with global executives to align on business goals, client needs, and operational standards.
- Build and maintain a high-performance culture focused on accountability, excellence, and career development.
- Ensure 24/7 availability to support critical business functions and emergencies.
- Implement and monitor systems, tools, and reporting frameworks to support scale and operational health.
- Assist with recruitment and talent development strategy for local operation.
- Act as a cultural ambassador of our company values: growth, grit, integrity, and impact.
- Ensure compliance with local labor laws and company policies.
- Report regularly to the global CEO and executive leadership team on performance, risks, and growth opportunities.

**KNOWLEDGE, SKILLS, EXPERIENCE REQUIRED**
- Minimum 4 years' experience in a senior operations role (e.g., Senior Operations Manager, COO, or CEO) within CALL CENTRES, eCommerce, tech-enabled services, or a fast-paced SALES environment.
- Must reside in Cape Town, South Africa.
- Demonstrated experience building and scaling teams of 100+ people.
- Experience in international, multicultural environments is a strong plus.
- Technical understanding of CRM systems, sales workflows, quality assurance, and service SLAs.
- Strong financial acumen - experience managing P&L, forecasting, and budgeting.
- A proven track record of delivering on aggressive growth targets and improving productivity metrics.

**CORE COMPETENCIES**
- High Work Ethic - Always available, always accountable.
- Hands-On Leader - Not afraid to roll up your sleeves and lead from the front.
- Performance-Driven - Focused on outcomes, not hours.
- Organized & Detail-Oriented - Able to manage multiple departments and priorities.
- People-Centric - Skilled at motivating, coaching, and retaining talent.
- Adaptable & Agile - Able to thrive in ambiguity and make fast, informed decisions.
- Strong Communicator

**EDUCATION**:

- Bachelor's degree or higher in Business, Management, or related field (advantageous but not mandatory).
- Certifications in leadership, coaching, or operational management are a plus.

**WHAT WE OFFER**
- A competitive salary package aligned with your skills, experience, and industry standards.
- Attractive commission opportunities, with significant potential earnings for good performance.
- A supportive and inclusive working environment where collaboration and innovation are encouraged.
- Opportunities for professional growth and career development.
- A culture that values work-life balance and employee well-being.
- Being part of a dynamic, purpose-driven team with a shared vision for success.