Technical Team Leader

4 days ago

Johannesburg, South Africa FirstRand Full time

Job Description

To provide expert advice and support in practice formulation and associated best practice improvements

Responsible for leading and developing a team of technical resources that provide operational project and technical support
- Deliver a service which builds rewarding relationships, proposes innovations and allows others to provide exceptional client service.
- Maintain close working relationships with key stakeholders ensuring appropriate IT solutions are developed.
- Implement processes, which build customer service delivery excellence and encourage others to provide exceptional service.
- Create and maintain working relationships with a variety of stakeholders for purposes of expectation management, knowledge sharing and integration.
- Translate business IT requirements into implementable solutions and continuously monitor to ensure operational continuity and effectiveness.
- Oversee and manage all technical support request escalated and ensure effective resolution within the Service Level Agreement.
- Ensure adequate unit, system integration and post implementation unit tests are performed for all configuration and development tasks.
- Ensure testing yields an acceptable level of performance for the changes being delivered.
- Analyse and/or identify problems/requirements to determine impact, patterns and trends, best fit alternatives, and best practice solutions.
- Determine the estimated resources and timelines required to deliver the required functionality.
- Assess, identify, and mitigate potential risks within the IT function by complying with technology business policy and process requirements (SDLC and change / release management process definition) to ensure operational performance.
- Design relevant IT Solution and produce specification and architecture in accordance with agreed standards against the requirements and approved by the appropriate governance forums.
- Participate in specialist communities of practice and contribute positively to own and organisational knowledge improvement.
- Support effective teamwork within the function.
- Participate and collaborate across teams.
- Plan and manage performance, skills development, employment equity, talent, and culture of team in order to improve innovation and achieve efficiencies.

Job Details

08/07/25

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