Technical Team Leader
1 week ago
Job Description
To provide expert advice and support in practice formulation and associated best practice improvements
Responsible for leading and developing a team of technical resources that provide operational project and technical support
- Deliver a service which builds rewarding relationships, proposes innovations and allows others to provide exceptional client service.
- Maintain close working relationships with key stakeholders ensuring appropriate IT solutions are developed.
- Implement processes, which build customer service delivery excellence and encourage others to provide exceptional service.
- Create and maintain working relationships with a variety of stakeholders for purposes of expectation management, knowledge sharing and integration.
- Translate business IT requirements into implementable solutions and continuously monitor to ensure operational continuity and effectiveness.
- Oversee and manage all technical support request escalated and ensure effective resolution within the Service Level Agreement.
- Ensure adequate unit, system integration and post implementation unit tests are performed for all configuration and development tasks.
- Ensure testing yields an acceptable level of performance for the changes being delivered.
- Analyse and/or identify problems/requirements to determine impact, patterns and trends, best fit alternatives, and best practice solutions.
- Determine the estimated resources and timelines required to deliver the required functionality.
- Assess, identify, and mitigate potential risks within the IT function by complying with technology business policy and process requirements (SDLC and change / release management process definition) to ensure operational performance.
- Design relevant IT Solution and produce specification and architecture in accordance with agreed standards against the requirements and approved by the appropriate governance forums.
- Participate in specialist communities of practice and contribute positively to own and organisational knowledge improvement.
- Support effective teamwork within the function.
- Participate and collaborate across teams.
- Plan and manage performance, skills development, employment equity, talent, and culture of team in order to improve innovation and achieve efficiencies.
We can be a match if you are:
- Curious & courageous - you're driven by always wanting to know more and learn more
- A team player - you believe in the power of teams so you're always part of one, building and leveraging your networks.
- Emotionally intelligent - you have a high EQ that enables you to truly lead and connect with people, no matter how technical or specialist your role is.
- Completed IT Degree or Diploma
- 2 years plus experience leading technical teams preferably in Financial Services
- Good knowledge of Architecture and Design Principles, Application Performance Management, Infrastructure and ITSM
- Strong MS SQL, MySQL, Oracle, PostgreSQL and other DB technologies
- Strong RESTful Api, Web services and Containerisation knowledge
- .Net Core, Spring-Boot, Linux, Windows experience hihly beneficial
- Knowledge of IT Security, AI, Intelligent Automation and Cloud and advantage
- Knowledge and experience of Commercial Lending, Credit Risk and Collateral Management an advantage
POST
FNB
LI-KM3
Job Details
01/08/25
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