OMF Client Relations Consultant

7 days ago

Paarl, South Africa Old Mutual Full time

Lets Write Africas Story Together Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this. Overview To provide a positive customer experience by being helpful and sensitive to customer needs, managing expectations and providing solutions including directing customers to the correct channel in adherence to procedural productivity and quality standards. Has a good understanding of products and services. Responsibilities Product / Service Information — Provide advanced product / service information. Customer Order Processing — Record and process customer orders, selecting the most appropriate approach based on predefined options. Resolving Customer Issues — Respond to basic and advanced customer issues such as returns, exchanges and complaints; escalate appropriately. Customer Relationship Development / Prospecting — Make calls (by telephone or in person) to allocated potential customers to develop relationships. Provide a first point of contact for resolving customer queries and complaints. Customer Relationship Management (CRM) Data — Enter relevant information into the CRM system after each contact with a customer to ensure that the organization has quality data to enable effective customer retention and business development activities. Customer Needs Clarification — Interview the customer following a multilevel sales script to clarify the customers requirements. Renewals — Provide exceptional service to customers to encourage continued use of the organization\'s products / services. Operational Compliance — Develop working knowledge of the organization\'s policies and procedures and of regulatory codes and codes of conduct relevant to own work, adhering to mandatory procedures to ensure own work is undertaken to the required standards. Personal Capability Building — Develop and maintain excellent process or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching. Skills Consultative Selling, Customer Complaint Management, Customer Feedback Management, Customer-Focused, Customer Relationship Management (CRM) Software, Customer Service, Customer Service Operations, Customer Understanding, Data Management, Digital Consumer Engagement, Identifying Sales Opportunities, Probing Questions, Sales Data Management, Strengthening Customer Relationships, Upselling Competencies Action Oriented Communicates Effectively Customer Focus Decision Quality Ensures Accountability Instills Trust Interpersonal Savvy Nimble Learning Education Matriculation Certificate (Matric) Key Details Closing Date — 04 September :59 The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question. Required Experience Contract Key Skills Customer Service, Client Expectations, Client Requirements, Client Support, Action Plans, Issue Resolution, Account Management, Client Relationships, Service Delivery, Client Service, Client Satisfaction, Client Management, Procedures, Service Level Agreements, New Clients Employment Type — Full-Time Experience — years Vacancy — 1 #J-18808-Ljbffr

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