Technical Support Specialist

4 days ago

Pretoria, South Africa Webxloo, LLC Full time

**Excellent English is a must.**

**Responsibilities**:

- Assist clients with product inquiries, troubleshooting, and technical support.
- Maintain accurate and detailed records of customer interactions and transactions.
- Collaborate with internal teams to escalate and resolve complex customer issues.
- Stay up-to-date on product knowledge in order to effectively assist customers.
- Follow up with customers.
- Responsibility for researching and resolving complaints to ensure customers' retention and satisfaction.

**Experience and Skills needed**:

- Strong computer skills and technical knowledge.
- Proven customer service experience in a call center environment.
- Ability to troubleshoot and resolve technical issues efficiently.
- Excellent follow-up skills.
- Professional phone etiquette with the ability to communicate clearly and professionally.
- Good conflict resolution skills.
- Strong sales skills with the ability to upsell products and services.
- Bilingual proficiency in English and Spanish is a plus.
- Exceptional customer service skills with the ability to handle difficult situations.
- Level of experience: Middle

100% remote.

If you are a motivated individual with a passion for providing exceptional customer service, we would love to hear from you.

Work Location: In person

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