Global Azure Operations Specialist

The Global Azure Operations Specialist’s role is to support a broad portfolio of on-premises and cloud-based platforms, as well as hands on support for growth initiatives throughout the globe. This position will be reporting into the Global Operations Lead, working alongside Global Solutions Architect’s and other business technology professionals.

Dentons is an industry leader with its adoption of cloud technologies to accelerate its business transformation strategy on a global scale. This position provides the unique opportunity for a technology professional to participate in this business transformation and use their experiences and expertise to make a difference.

The Global Azure Operations Specialist must have working knowledge in Microsoft Azure Infrastructure as a Service (IaaS) and Platform as a Service (PaaS) technologies. Primary responsibilities are to assist with the operational management, maintenance, deployment and support of Dentons’ infrastructure and business platforms hosted in the Azure cloud. In addition to, assisting with the planning and deployment of new or upgraded systems. The individual will be responsible for helping to ensure hosting environments are designed, deployed, and operated according to industry and platform best practices. The hosting environments include a specific focus on server infrastructures, networks, disaster recovery, backups, service automation, and polices.

The individual is also responsible for collaborating with Global Dentons team members with an objective of ensuring the successful technical integration and continued alignment with evolving Firm standards. This includes the support of cross regional initiatives involving the Americas, EMEA, and APAC.
**Responsibilities**

Key Deliverables
- Operational support of the Dentons Azure hosted infrastructure, which includes monitoring and response, patch management, and platform optimization.
- Monitoring and maintenance of the service monitoring infrastructure.
- Maintenance of asset inventories and other operational systems.
- Management of service tickets in response to system issues, changes, and new requests.

Design, Strategy, and Planning
- Maintain knowledge of Dentons’ strategic business objectives to help ensure that system designs are aligned with overarching firm objectives.
- Document and develop in-depth knowledge of the Firms existing IT infrastructure and technology services.
- Ensure operational policies and procedures align with global platforms and business requirements.
- Work alongside transformation project teams, vendors, and Dentons experts to develop and document innovative platform architectures.
- Challenge the “status-quo” to help develop innovative approaches to systems delivery. Think out of the box, and challenge others (vendors and team members) to do the same to come up with the best solutions.
- Ensure designs are highly resilient to ensure the availability of systems and to meet defined business requirements.
- Remain current with the latest technologies and solutions.

Build, Test, Deploy
- Provide hands on assistance during the build, testing, and deployment of solutions.
- Develop automation templates, scripts, and processes to enable the efficient delivery of hosting platforms.
- Manage and coordinate activities to ensure the successful delivery of solutions.
- Ensure solutions are deployed according to defined architectures, aligned with budgets, and fully tested.

Operational Support
- Provide operational assistance and oversight in support of both regional and global systems as required.
- Manage the deployment, monitoring, maintenance, development, upgrade, and support of IT systems, including networks, data centers, servers, PCs, operating systems, and associated hardware/services.
- Analyze existing operations and make recommendations for the improvement and growth of the network infrastructure and IT systems.
- Ensure operational procedures are adhered to, including monitoring, disaster recovery.
- Help support global platforms by providing hands on support as required.
- Assist with regional support and integration activities throughout the globe.
- Aid with the coordination of operational activities including both internal and external stakeholders.

**Requirements**:
Technical Skills
- Strong understanding of the “cloud” - with a specific focus on Microsoft Azure IaaS and PaaS technologies.
- Significant working experience with Windows based server infrastructures in a global environment.
- Experience with administration and support of Microsoft Active Directory, Exchange, Skype for Business.
- Experience with administration and support of Microsoft Systems Center (SCCM) for endpoint management.
- Experience with administration and support of Microsoft Azure IaaS and PaaS, and Office 365 SaaS services.

Personal Skills / Attributes
- Business international level of English - with strong written and oral communication skills.
- Highly collaborat