Retentions Consultant
2 weeks ago
**We’ve got a position available for a retentions consultant**
**Company**: King Price
**Purpose of position**:
Communicating with clients and managing relationships in order to increase loyalty and retain their business.
**Responsibilities**:
- Handling difficult client calls
- Retaining clients as part of the King Price royal family
- Dealing with client queries and complaints in a competent, efficient and professional way, and in accordance with the company’s quality and performance standards
- All dealings with clients must be in alignment with the company culture and values
**Requirements**:
- Matric or matric equivalent (essential)
- Previous retentions experience (beneficial)
**Skills and Attributes**:
- Sales and client service oriented
- Attention to detail and quality oriented
- Deadline and results oriented
- Ability to take initiative
- Enthusiastic and passionate about the job and the company
- Organised, punctual and excellent time management skills
- Teamwork and collaboration
- Good judgment and problem-solving skills
- Adaptable and resilient
- Honesty and integrity
- Good interpersonal and communication skills
- Negotiation skills
- Administration skills
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