Fraud Analyst

HomeChoice is a leading omni-channel retailer, delighting our customers with an innovative range of curated products on personalized terms. Our aim is to provide multiple, convenient and easy retail shopping channels to guarantee that we meet all our customer expectations.

Limited travel to Johannesburg and Durban may be required.

Key Performance Areas (KPAs)
- Fraud Detection and Prevention as well as profiling identified fraud syndicates and MO’s
- Assist senior fraud risk analyst with creation and maintenance of appropriate fraud rules
- Monitoring fraud within acquisition
- Identify process gaps and put measures in place to mitigate fraud risk
- Maintain a strong relationship within the operational fraud area and understand their investigative techniques
- Assist Senior Fraud Risk Analyst with escalations from Fraud Operations Team
- Use data-oriented approach to collaborate with others in solving complex business problems around profitability, marketing, risk, and fraud analysis
- Perform data-oriented ‘what if’ and ‘ad-hoc’ analysis to support business strategy optimization in fraud risk team
- Documenting and maintaining fraud processes
- Assist with Fraud Training

Qualifications & Accreditations
- Degree with maths/stats/engineering preferred but not required

Experience & Skills
- Minimum of 3 years' working experience as a fraud risk analyst
- Advanced computer literacy skills with a high proficiency in MS Excel
- Project management skills

Attributes & Behaviours
- Strong analytical skills and self-motivated driver of performance
- Excellent interpersonal communication (verbal & written), assertiveness and judgment skills
- Strong planning, organizing and coordinating skills
- Performance-driven and results-orientated with a relentless drive to succeed
- The ability to prioritise and multi-task within a fast-paced and pressurised environment
- Exceptional attention to detail with a thorough approach to work
- A strong can-do attitude and an energetic positive approach

Our Values
- Keep Innovating - we have the courage to contribute new ideas and turn those ideas into reality.
- Think like an entrepreneur - we treat the business like it's our own.
- Keep it real - we are mindful of the impact of our words and actions.
- Raise the bar - we strive to deliver excellence in everything that we do.