Senior Restaurant Manager

Elevate Your Career as a Dynamic Restaurant Manager and Join Our Brand

Are you a seasoned leader; We're on the lookout for a dynamic and results-driven Restaurant Manager - If you're ready to elevate your career in a high-energy environment, where innovation meets exceptional service, then Join us in crafting the future of quick service dining.

PURPOSE OF JOB

To achieve sustainable sales and profits by assisting the RGM with the running of the restaurant and team through the KFC systems and processes through Driving & Executing:

- a winning culture through KFC principles
- systems and processes to ensure that operational standards are achieved
- the delivery of customer and people promises

KEY PERFORMANCE AREAS

PEOPLE - 30%
- Drive culture in the restaurant by fostering company principles
- Ensure that the restaurant is effectively and optimum staffed at all times
- Maintain up to date employee files and training records for all employees
- Drive the development of all team members pro-actively
- Assist with the facilitation of Team meetings as and when required
- Assist and manage all Employee Relations issues
- Track team absence, and taking action in line with Code of Conduct
- Adhere to all legal and company Health, Safety and Food Hygiene regulations at all times and take corrective action
- Assist with ensuring that all employees are fully trained on fire procedures, Health & Safety, Food Hygiene and Security/Robbery procedures
- Ensure that Company Security Procedures are followed thoroughly

CUSTOMER - (30%)
- Drive a customer focused environment which is appealing to KFC’s diverse customer base
- Assist with the completion period ROCC evaluation and implement actions to ensure resolution of issues and to drive consistent improvement. Thoroughly follow up on ROCC Action Plans, completing actions in a timeously.
- Encourage TM and SS to deliver on all KFC CSL product preparation procedures.
- Manage all customer complaints in line with company policy, escalating issues to RGM/Area Coach, where appropriate.
- Review Daily and period Reports. Utilize relevant company tools to ensure the restaurant is consistently achieving the company standard.
- Assist with following up on any issues arising from Health Department audits, plan to ensure corrective action is taken in a timely manner as required when requested
- Ensure that the store consistently provides an excellent customer service by making use of the company tools and reports

SALES- (20%)
- Consistently seek to maximize the sales in the restaurant through exceptional operational standards and a ‘maniacal’ approach to customer service. Reinforce Bold Sales Goals to the team, pushing to consistently exceed sales targets.
- Build Know How of surrounding KFC restaurants and other QSR’s, and understand how it impacts us.
- Build and cultivate the understanding of a strong sales culture in your store and share it with team members and SS at each shift.
- Assist with the management of team member incentives and drive regular recognition in store.
- Ensure that points of sale are to be up to date at all times and drive with the training of the team on all new products enabling them to drive sales.
- Ensuring product availability through accurate forecasting and stock ordering as approved by RGM.

PROFIT - 20%
- Understand the maximization of the restaurant profits by understanding and controlling all restaurant costs (e.g. labour, food). Monitor daily, weekly and periodically to ensure alignment targets.
- Assist with the execution of the strategy developed by the RGM to maximize profitability of your restaurant
- Assist with the reviewing and analyzing of daily, weekly and monthly paperwork with particular focus on shift success routines
- Ensuring and encouraging the team to execute on cost saving plans as generated and approved by the senior manager.

QUALIFICATIONS, COMPETENCIES AND SKILLS
- **Matric required (non-negotiable)**:

- **Previous experience of managing a diverse workforce - running a Restaurant (3-5 years)**:

- **Customer Centric Approach**:

- **Excellent verbal and written communication skills**:

- **Excellent planning and time management**

**Education**:

- **High School (matric) (required)**

**Experience**:

- **Restaurant management: 3 - 5 years (required)**

**Job Types**: Full-time, Temp to perm

Work Location: In person