Broker Retentions Team Manager

2 weeks ago


Pretoria, South Africa Finding Personnel Full time

REF NUMBER**:FP038**:
STATUS**: OPEN FOR APPLICATIONS**

**PLEASE TAKE NOTE**
- A copy of your CV
- Whatsapp number
- Copy of your ID,
- Copy of valid drivers license
- All qualifications (Matric and Tertiary Qualifications)
- A clear and recent head and shoulders image of yourself

**CV must include the following or will not be processed**:
**Full CV (**FULL name and what you are known as**) **with all dates - e.g. Jan 2015 - Jul 2018 (not just year**)**

**Reasons for leaving each position**

High School & Tertiary Education must have the year completed **and the institution name**

Your current notice period (1 Calendar month or 30 days)

Your current salary package including benefits (CTC)

**JOB DETAILS**

AREA: PRETORIA, GAUTENG

INDUSTRY: INSURANCE

SALARY / CTC : MARKET RELATED

REPORTS TO: HEAD OF DEPARTMENT

WILL BE AN ADVANTAGE IF YOU ARE AVAILABLE IMMEDIATELY

**JOB DESCRIPTION**

An Insurance house that’s changing the way insurance is done is looking for a Broker Retentions Team Manager to ensure that the Broker Retentions Team delivers and effectively retains and reinstates broker policies.

**ROLES AND RESPONSIBILITIES**
- Leading and assuming full management responsibility for your team
- Checking and validating all work carried out in your team
- Managing workloads
- Managing team performance and reaching KPI’s
- Handling and responding to complaints
- Managing recruitment needs and disciplinary matters
- Coaching, training and developing staff regarding product, processes and procedures
- Assisting with IT optimisation

**REQUIRED QUALIFICATIONS**
- Matric (Essential)
- Full FAIS accreditation (minimum 150 FAIS credits essential)
- RE 5 qualification (essentials)
- At least 3 years management experience
- At least 3 years retentions experience

**REQUIRED SKILLS, EXPERIENCE & COMPETENCIES**
- Excellent attention to detail
- Strong problem solving and decision making skills
- Very strong people skills
- Strong administration and organisational skills
- Excellent communication and motivational skills
- Ability to work well under pressure

**Salary**: From R12,000.00 per month

Ability to commute/relocate:

- Pretoria, Gauteng: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Do you have an NQF level 4?
- Do you have an RE5 Qualification?
- Do you have at least 3 years of retention experience?
- Do you have full FAIS accreditation (minimum 150 FAIS credits )
- Do you have at least 3 years management experience?

**Language**:

- Are you multi lingual? (preferred)


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