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Retention Business Manager

3 weeks ago

Pretoria, South Africa Pillango Placements Full time

SKILLS

**FAIS credits**

**Insurance**

**RE5**

**Retention**

**Staffing**

**Team Management**

INDUSTRIES

**Insurance**

**Description**:
**Responsibilities**:

- Lead and assume full management responsibility for Retention
- Check and validate all work carried out in Retention
- Managing workload
- Managing team performance and reaching KPI’s
- Complaints handling
- Handling Recruiting and Disciplinary action
- Coaching, Training and developing of staff - procedure and product
- Assisting with IT optimization

**Requirements**:

- A minimum of 3 years Team manager experience
- Excellent people skills
- Excellent product knowledge
- Strong Admin skills
- Excellent communication and motivational skills
- 150 FAIS credits
- RE 5

**Attributes**:

- Attention to detail
- Understanding “the customer journey” and Net Promoters score
- Retention experience
- Organized

**Company Description**:
Our client is a South African financial services company that has won several business and innovation awards. The work environment is conducive to creativity and productivity and encourages employees to work together to achieve set outcomes.