Operations Administrative Assistant: Cleaning
4 days ago
**Key responsibilities include the following**:
- **Plan, organize, prioritize and manage the work of subordinates
- Provide guidance, train, and correct subordinates
- Implement University disciplinary process when required
- Effective handling of clients’ requests and complaints
- **Call Logging
- Customer Complaint**s**
- **Escalation of unresolved complaints to management
- Communication of all Cleaning related schedules Leave Administration
- Capture all approved leave requests on the system
- **Attendance Register Administration
- Ensure that the Attendance Register corresponds with approved leave and overtime
- Stores Administration
- Verification of stock figures
- **Capturing of closing stock figures
- Ordering of stock as and when required
- **Plan and coordinate all specialized cleaning projects
- Services malfunction reporting
- Building related maintenance issues
- **Cleaning/hygiene related issues
- Handling of queries
- Taking meeting minutes to all customers
- Assist with any administrative duties as per instructions/based on operational needs
- Bookings of ad hoc services needed by the division
- Keeping abreast with Industry Trends and Best Practice
- Generate quotations as and when required
- Monitor actual expenditure against the budget
- Effective handling of clients’ requests and complaints
- Call Logging
- Customer Complaints
- Escalation of unresolved complaints to management
- Communication of all Cleaning related schedules Leave Administration
- Capture all approved leave requests on the system
- **Overtime Administration
- Capture all OT on the system
- Attendance Register Administration
- Ensure that the Attendance Register corresponds with approved leave and overtime
- Stores Administration
- **Verification of stock figures
- Capturing of closing stock figures
- Ordering of stock as and when required
- **Services malfunction reporting
- Building related maintenance issues
- Cleaning/hygiene related issues
- **Contracts management
- Handling of queries
- Liaise with Service Providers to update stock catalogues
- Taking meeting minutes to all customers
- Assist with any administrative duties as per instructions/based on operational needs
- Bookings of ad hoc services needed by the division
- Keeping abreast with Industry Trends and Best Practice
**Requirements**:
- **Grade 12
- Certificate in Operations/Hospitality (Services - related industry)
**Licenses**:
- **Valid driver’s license
**Required years of related experience**:
- **3-5 years Cleaning Supervision and Administration
- 3-5 years Staff Management Experience
**Technical Competencies**:
- **MS Office (Excel & Word)
- Cleaning & Hygiene
- Ability to Manage Multiple Tasks Simultaneously
- Ability to manage and coordinate large cleaning teams
**Competencies (Knowledge, skills and behavior)**
- **Communication Skills
- Customer Focus
- Relationship Building
- Deadline Driven
- Judgement
- **Decision Making Skills
- Result Orientation
**Compliance/Statutory Requirements (Knowledge, Understanding and or training)**:
- **Occupational Health and Safety Act (OHSA)
- NEMA
- Any other relevant Legislation
Detailed Description
Job Requirements
Additional Details
How To Apply
**To apply**:
**Closing Date: 29 November 2024**
Minimum Salary
- Maximum Salary
- Currency
Amount of Travel
- Work At Home
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