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IT Support and Database Administrator

2 weeks ago

Cape Town, South Africa RJPersonnel Full time

2years

Client Server monitoring: Rapid Response error handling and troubleshooting.
IMQS Web Application: Server set-up, software deployments, data imports and theme updates.
Operational documentation: creating and updating of documentation on Confluence.
Client IT support, including:
On-site user support, network assessment for implementation readiness, set-up accessible UAT and Production environments with the support of the client
Create and update network diagrammes
Draft technical (IT) SLAs, workshop SLA with client IT and Project Manager, track sign-off process and document reviews
Compile guidelines on migrating existing as-is environments to to-be environments
Liaise with client IT on system audits and findings; propose corrective measures and assist in implementing
Provide baseline training to IT Departments (user management, first line troubleshooting)
Attend client (project) IT meetings and provide written feedback from these meetings to the Head of Operations
Remain responsible for the client’s environment post-implementation.
Compile hardware, network and technical requirements for each new IMQS product offering (think of mobile tools, plug-ins, integration projects, etc.). Share all of the above with Sales/Project/Account Management Teams.
Provide inputs to the Project Schedules and Project Plans for all new projects.
Contribute to product excellence by providing feedback to development teams.

**Qualifications and Experience**:

- Intermediate IT support
- Database administration
- MS SQL scripting
- Advanced Excel
- Windows and Linux troubleshooting skills
- Working knowledge of JSON and XML
- Mobile form builder and data collection platform