Learning Administrator

**Purpose**:
To support a positive workforce experience by activating learning solutions/programmes conducted internally and by external Providers; providing feedback that allows the Learning CoE to proactively manage and engage employees within the area of work, within a transformed environment. To analyse and integrate data,submitting reports to support workforce insights, that can help business and CoE leaders shape decisions and enable a digitally driven CoE strategy and philosophy.

**Outputs**

Administer the processes linked to attendance and feedback evaluation of all learning events and supporting the successful management of L&D initiatives.
- Collaborate with other learning activators and learning partners to identify the usage statistics related to learning solutions, enabling the L&D team to develop ways of increasing uptake and usage of learning solutions.
- Coordinate L&D processes, and identify areas to improve the functioning thereof, as well as areas/processes that can be automated and integrated to support the digitisation of

processes from an analytics perspective and submit for review.
- Plan the implementation of multiple programmes delivered by internal and/or external

stakeholders from initiation to completion; in consultation with the relevant stakeholders so

that a positive learning experience is activated.
- Coordinate all delivery management of learning programmes utilising the Learning

Management System (LMS) to maintain up to date, accurate, seamless delivery processes
- Provide learner experience support to various stakeholders by activating solutions to assist in the resolution of queries, delivering on the people promise.
- Support campaign implementation by researching and preparing content for the development of presentations and collateral materials, assisting with creating awareness and visibility of internal offerings/people solutions.
- Research and analyse leading practices, to understand and report on emerging trends

across multiple variables, in order to support the CoE in aligning to best practice.
- Formulate recommendations for review and relay information to support the development and continuous improvement of CoE initiatives.
- Maintain relationships with stakeholders and service providers, related to digital systems

used, and keep them informed of relevant issues to ensure positive relationship management and user-friendly system implementation.

**Technology & Architecture**
- Conduct Learning Management System (LMS) problem resolutions, and generate insights and ideas on where internal stakeholders would benefit from system training and education on the LMS, to ensure optimal usage of the LMS
- Understand the utilisation and integration of different technologies used in the business, as

well as the relevant governance standards, and shed light on the impact of these

technologies on internal stakeholders, to support digitally integrated learning eco-systems i.e. Network Next, Degreed, LinkedIn Learning; Coursera; Intuition and Visier
- Adopt leading technologies in work done, provide feedback on system-related issues, to

support an integrated employee experience in a transforming environment.
- Identify opportunities, approaches and solutions using leading technologies to recommend fit for purpose and personalised CoE solutions, in collaboration with relevant CoE stakeholders.

**Data**
- Capture all fields that inform reports or further processing for all catalogue items, including

skills categories, SETA categories, instructor links, venues, types of training, training costs,

cancellation parameters etc., to support the contribution of L&D data insights i.e. Creating a course on the LMS, capturing attendance registers and extracting of monthly and adhoc reports.
- Contribute data insights for both the business and the learning community, whilst supporting end-to-end adoption of in country learning systems. Data analysis and insights, statistical knowledge and understanding, on how to extract data from a percentage perspective and what data to use to accurately extract the data on a monthly, and periodical basis.
- Resolve and escalate CoE data and system related queries from various stakeholders,

providing relevant information, as well as possible solutions to address issues, in partnership

with Digitisation, Insights and Operations.
- Adhere to relevant People and Culture data policies so that quality data is consistently and

appropriately stored, used and managed.
- Confirm the integrity of data collated, assessing systems used and reports received to ensure the quality of information gathered and generated meets the required standards.
- Provide detailed monthly reports, highlighting areas of concern and risk, to all relevant

stakeholders.

**Financial Management**
- Conduct financial processes which support the required financial administration associated

with attendance of learning events, in compliance with standard operating procedur