Experiential Learning Manager

**Together at Global Citizen Year, we're transforming lives every day.**:
Our team builds bridges. Everyday we are cultivating empathy, advancing equity, and creating the generation of leaders that the world needs. At Global Citizen Year we're building so much more than a world-class gap year program. We're building a movement.

We want the passionate, the scrappy, the curious and creative. We want the business-savvy and the human-centered. We want problem-solvers. Does this sound like you?

**_ ABOUT THIS ROLE_**:
The Experiential Learning Manager will be joining our global Programs Team to curate and facilitate the in-person student programming components of our Take Action Lab (TAL) in Cape Town. You will operate as the main, on-the-ground interface between our virtual programing team, our Take Action Lab students, and our in-country partners. Working with a small team in person and a larger remote team, your primary responsibilities will focus on developing an innovative, educative, in-person orientation program and experiential learning curriculum. You will also manage Global Citizen Year's relationships with partners in South Africa and be the point of contact for emergency preparedness and response.

In this exciting phase of the organization's growth, you'll be a part of innovating and problem solving alongside your Programs Team peers as we navigate the opportunities and challenges that come with launching this new program, building our Cape Town community, and continuing to learn and iterate from our 10+ years of experience.

**_ YOUR OPPORTUNITY FOR IMPACT_**:
**Manage in-person learning components of the program**:enhance students' experience by developing experiential learning activities in line with Take Action Lab's curriculum.
- Identify learning opportunities in Cape Town that support TAL's learning outcomes.
- Lead training, orientations and reflection activities with students.
- Develop relationships with local leaders/communities that add value to students' immersion in Cape Town.

**Partnership management**:proactively develop relationships and maintain close contact and communication with local partners.
- Set up weekly touch points with the local team to monitor, support and troubleshoot issues connected to the program's planning and implementation.
- Escalate administrative and/or operational issues to the Senior Program Manager that impact our relationship with the local partner or the sustainability of the program.
- Ensure a smooth delivery of all program components and adequate support to participants.
- Proactively cultivate relationships with partners who can help us achieve our program goals in South Africa.

**Manage students' program preparation**:develop and maintain systems to support students' onboarding to the program.
- Support students' preparation for their time in South Africa, through information sessions, written documentation, and responses to student and family inquiries.
- Manage systems to track visas, travel plans, and other important information.
- Ensure local partners receive timely information to allocate students' apprenticeships and housing.

**Incident Management & Emergency Response**:Under the supervision of, and in coordination with, the emergency provider program partner, support students in emergency response.
- When on emergency duty, be available and remain within cell service at all times.
- Support decision making, response, and reporting for health and safety incidents, as needed.
- Working with the Global Programs Team, direct communication with students' families at home during hospitalizations or other emergencies.
- Provide student emotional support during any hospitalization or other major incidents.

**_ WHO WILL THRIVE IN THIS ROLE_**:
We are looking for more than just hard skills; we want teammates who will add value to our organizational culture by bringing these mindsets to their work:

- **Connected to our mission**: Something in your own life experience drives your passion for Global Citizen Year's mission and vision.
- **Conceptual**: Develops broad context to understand specific data.
- **Decisive**: Acts quickly, confidently and with determination
- **Judgment**: Forms sound opinions and makes solid decisions.
- **Articulate**: Speaks or writes with ease, clarity and impact.
- **Collaborative**: Partners with others to realize better results.
- **Develops Others**: Coaches or instructs others to improve their performance.
- **Empathetic**: Identifies with the feelings, ideas and attitudes of others.
- **Student**-**Oriented**: Attentive and responsive to student needs.
- **Resourceful**: Finds alternative solutions to overcome problems or limitations.
- **Self**-**Motivated**: Acts based on inner drive and incentives.

The following are required:

- All routine immunizations and vaccinations, including COVID-19, must be complete and up to date according to WHO guidelines.
- Legally able to live and work in South Africa full time