Client Liaison Lead

**Job Reference Number**: Recruit183
**Department**: Tax
**Business Unit**:
**Industry**: Information Technology

**Job Type**: Permanent
**Positions Available**: 1
**Salary**: Market Related
The Client Liaison Lead is responsible for driving business development in client opportunities as well as overseeing fixed-term contractor engagements across multiple client sites, ensuring service delivery excellence, workforce compliance, and strategic client engagement. The role requires comprehensive understanding of the Custom Software Development industry and engaging with clients.

**Key Responsibilities**:
**Business Development & Strategic Growth**:

- Enhance company’s presence in the market by identifying new business opportunities and expanding existing accounts.
- Establish and implement strategic organizational objectives by developing key client relationships and identifying business prospects.

**Contractor Care and Employee Engagement**:

- Coordinate end-to-end onboarding processes for all new contractors working with HR Department to onboard the contracting staff.
- Maintain consistent communication with all contractors and conduct regular one-on-one meetings to monitor performance standards and address concerns.
- Manage and report on Key Performance Areas (KPAs) and Key Performance Indicators (KPIs).
- Oversee fixed-term contractors at various client locations to ensure optimal service delivery and performance.
- Foster strong employee relations and resolve workplace conflicts.
- Handle disciplinary actions and employee concerns with discretion and compliance.
- Ensure complete workforce oversight, including timesheet approvals and leave coordination.

**Customer Engagement and Account Management**:

- Serve as the primary liaison between external fixed-term contractors and the customer reporting line on-site, ensuring clear communication and alignment.
- Cultivate and maintain long-standing, trust-based relationships with key customer stakeholders to enhance service delivery and partnership value.
- Deliver regular and proactive communication to clients regarding recruitment progress, potential challenges, workforce planning, and the seamless onboarding of new team members.
- Collaborate closely with Account Executives to identify, pursue, and secure new growth opportunities within existing accounts.
- Manage a portfolio of client relationships concurrently, ensuring high levels of customer satisfaction, responsiveness, and service quality.
- Effectively address and resolve contractor or team performance issues through prompt intervention, clear communication, and alignment with client expectations.
- Oversee the implementation and compliance of all contractual agreements to ensure alignment with both client expectations and internal governance.

**Commercial Operations & Contract Governance**:

- Ensure all engagements align with the organisation’s profitability targets and service delivery standards.
- Manage the end-to-end approval process for client documentation, including Statements of Work, Purchase Orders, contracts, and approved timesheets.
- Oversee monthly billing cycles and invoicing activities to ensure accuracy and compliance with agreed client payment terms.
- Monitor invoice processing and follow up on outstanding payments to ensure timely collection.
- Coordinate internal approval workflows involving Finance, Commercial, HR, and Vetting teams to streamline execution and governance.
- Proactively communicate with clients regarding upcoming contract renewals, pricing reviews, and necessary adjustments.
- Prepare contractual documentation and ensure all agreements are reviewed and approved by Legal prior to execution.

Vacancy type**:Permanent**

Hybrid working model

Closing date**:06th of September 2025**

Job Requirements

**Qualifications and Experience**:

- Tertiary qualification with either a degree or three-year diploma is required.
- Minimum 8+ years’ experience in a Contractor Management / Workforce Delivery role with the Software Development industry.
- Strong experience in client engagement, contract lifecycle management, and performance tracking.
- Managed an annual budget target in excess of R20 million per financial year.
- Certification in South African Labour law is recommended.
- Proven ability to manage multiple client portfolios and contractor teams.
- Strong track record in resolving team performance challenges, driving continuous improvement, and supporting strategic workforce objectives.
- Solid understanding of labour legislation, compliance requirements, and associated HR processes to ensure risk mitigation and lawful workforce practices.

**Key Skills and Competencies**:

- Strong stakeholder and contractor relationship management.
- Talent acquisition and onboarding expertise in the software development industry.
- Contract management and compliance knowledge.
- Excellent communication and negotiation skills.
- Financial oversight and administrative coordi