Collections Associate

4 days ago

Cape Town, South Africa CDW Full time

**Description**

At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed. We’re proud to share our story and Make Amazing Happen at CDW.

**Main purpose of role**:
To administer an assigned portion of the Sales Ledgers to generate maximum cash flow, minimize bad debts and provide a high standard of Customer service.

**Specific Responsibilities**:

- Maintain Customer accounts within the designated credit limit and aged debt profile
- Ensure all sums are paid on outstanding accounts to terms
- Record all contact with customers in an agreed format
- Record and action all queries and disputed invoices
- Prepare accounts for review by Management when required
- Report any required adjustments to a customer’s account as necessary
- Ensure documentation/filing kept up to date and accurate
- Escalate any accounts where problems exist at an early stage and prepare accounts for litigation
- Arranged meetings with customers when necessary to ensure the smooth running of the account
- Ensure maximum efficiency of the Sales Ledger by liaising with other departments within CDW
- Carry out other tasks as detailed by the Credit Manager or Company Management.

**Knowledge and experience needed**:

- Experience of Credit Control processes
- Working in a team environment, in a fast-moving industry
- Appreciation of the role of Credit in Industry
- Communication with key stakeholders
- Competent IT skills, including Excel

**Personal attributes**:

- Good Communication Skills - Written and Verbal
- Good Organizational Skills and Time Management
- Good Interpersonal Skills
- Ability to work under pressure
- Professional Attitude

**We make technology work so people can do great things.**

CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive.

CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.

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