Renewals Administrator

2 weeks ago

Sandton, South Africa Kisch IP Full time

**Overview**

Are you an individual who pays attention to detail with excellent written communication skills? Do you understand people, systems and priorities? Are you able to work independently? We are looking for work focussed individual to fill a **renewals administrative position** in our renewals department.

**Minimum required experience and competencies**:

- Grade 12 (Matric)
- Computer literacy a must - Outlook, Word and Excel
- Knowledge of Patricia and Elite will be highly advantageous
- Ability to prioritise work efficiently
- A strong sense of teamwork
- Highly detail-oriented, target-focused, and proactive
- Ability to maintain composure during stressful situations
- Punctual, flexible and reliable
- Integrity-driven, with uncompromising professional ethics
- Skilled communicator with strong client-facing presence

**Key responsibilities and duties**:
Key responsibilities of the renewals administrative assistant will include, but not be limited to, the following:

- **
Renewal & Recordal Coordination**: Send timely and accurate renewal reminders to clients, and issue instructions to agents upon client confirmation.
- ** Manage Client Instructions**: Assess and process client instructions for renewals and recordals, ensuring compliance with deadlines and legal requirements.
- ** Document Management**: Obtain and manage supporting documentation.
- ** Invoicing**: Prepare and process client invoices in line with billing preferences and internal procedures.
- ** Database & Termlist Management**: Maintain and update termlists and internal systems to reflect current statuses and ensure all case records are up to date.
- ** Client Communication**: Use designated communication channels to correspond with clients, resolving queries and providing updates timeously. Ensure all communications and documents are correctly saved.
- ** Compliance & Workflow Adherence**: Follow internal workflows, ISO procedures, and client-specific requirements meticulously.
- ** Team & Firm Support**: Assist in the smooth day-to-day running of the department, contribute to a productive work environment, and manage time and resources effectively.
- ** Ad-hoc Support**: Be flexible and proactive in assisting with any additional administrative or compliance duties as needed.

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