Reservations Co-ordinator-temp

3 days ago

Sandton, South Africa Sun International Full time

**Job purpose**
- To provide administrative and general support to the department to ensure the seamless implementation and consistent delivery of services provided by the department to all clients and stakeholders.

**Education**
- Grade 12
- Secretarial Diploma is an advantage

**Experience**
- A minimum of 2 years administrative / secretarial functions

**Skills and Knowledge**
- Planning and co-ordination
- Handling information / following instructions
- Clerical Administrative functions
- Problem-Solving
- Checking / attention to detail
- Writing formal correspondence
- Take initiative
- Customer service orientation
- Relationship building
- Conformance to Internal Standards
- Sun International Structure and Channels
- Reservations Procedures
- Communication skills - written and verbal
- Computer Literacy (MS Office / Kronos / ORS)
- IFS (Purchase requisitions)
- Professionalism and Image

**Key Performance**
- Verify information on Block request forms, check availability and create block in the system
- Setting up of allotments as per enquiry form re dates, rates etc. including required background information
- Check and amend blocks when required and pulling of confirmation letters
- Requests for Rates to be opened if closed
- Facilitate block changes - including overbooking process
- Complete the daily SREV123 and Deposit Reports pulled and distribute to relevant stakeholders and Ops team
- Block Changes - including overbooking process
- Calculate, monitor and follow-up on cancellation fees and late reduction of rooms.
- Assist with inputting of names for groups
- Supply PM account numbers to the Op's team
- Aligned with Company policy and procedures
- Response time is timeous and in line with deadlines
- Departmental documents and copies can be sourced effortlessly electronically and /or manually
- Blocks and allotments are accurate, complete and up-to-date within specified deadlines
- Cancellation fees are recorded
- Allocate and reconcile supplier invoices correctly and resolve all queries
- Monitor staff leave as per department norms and company policy.
- Capture staff rostering into the system and distribution and communication of rostering schedules
- Order stationery, paper and other consumables (as per company procedures), ensuring availability on demand.
- Develop a filing system (including records and reports) that enables others in the department to be able to access required documents
- Store confidential documents for safe keeping
- Troubleshoot and resolve first line queries and issues with guests and other stakeholders.
- Coordinate the flow of paper and electronic documents to the appropriate parties
- Complete reports / minutes/ presentations / departmental documents and distribute to relevant parties
- Follow through on outstanding issues and action lists from minutes
- Liaise with travel service providers to co-ordinate travel, car and accommodation arrangements

**Equity**
- Preference will be given to employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998, SISA internal recruitment policy as well as units employment equity plans.

**POPI Statement.

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