Debt Collector

2 weeks ago

Pretoria, South Africa Trafalgar Property Management (Pty) Ltd Full time

Trafalgar PTA is in search of an experienced Debt Collector to join their dynamic team.

**Role and Responsibilities**:
As a Debt Collector, your primary responsibility will be to efficiently and effectively collect outstanding debts using established debt collection procedures.

**Your role will include**:

- Communicating through various channels, including telephone, letters, and legal proceedings, to collect overdue debt.
- Performing administrative tasks such as account reconciliation, payment allocation, addressing client inquiries, preparing documents, and managing debt collection recoveries.
- Participating in meetings with managers to review debt collection progress.

**Key Performance Indicators**:
**Your success in this role will be measured against key performance indicators, including**:

- Achieving a collection rate exceeding 100% of monthly charges raised.
- Maintaining debtor account flagging without gaps on arrear units.
- Meeting daily and monthly call targets for both incoming and outgoing calls within your budget.
- Increasing payment plans and debit orders on a month-to-month basis.
- Ensuring no exceptions of missing notes on arrear accounts, guaranteeing all debtors are contacted and recorded monthly.
- Matching or surpassing the monthly agent fee budget for all charges.
- Assisting walk-in clients.

**Minimum Qualifications and Skills**:

- National Senior Certificate (Matric Certificate).
- Proficiency in written and spoken language, with bilingual capabilities.
- A minimum of three years' experience in a debt collection environment (rental and levy collection experience would be an advantage) excluding call centre environments.
- Basic knowledge of accounting principles.
- Intermediate skill level in Microsoft Office suite.
- Exceptional communication skills.
- Own vehicle and drivers licence

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