Training Co-ordinator

**JOB DESCRIPTION: ADMINISTRATOR**
**JOB TITLE**

Administrator

**POSITION REPORTS TO**:
The Administrator will report to the Administration Manager

**JOB OVERVIEW**

The role of the Administrator is to organize and co-ordinate all administrative responsibilities relating to training, which includes learner administration, registration and training delivery. For this position, the
Administrator should be able to use his/her organizational skills to manage his/her office space and his/her time, as he/she will collaborate with learners and colleagues in a fast-paced environment. The
Administrator should also have excellent verbal and written communication skills. Ultimately, the
Administrator should be able to support the Administration Manager and ensure the day-to-day office operations run smoothly.

**RESPONSIBILITIES AND DUTIES**
Responsibilities and duties are as follows:

- Registration of learners for contact, distance and eLearning
- Collating attendance registers monthly for each training session
- Providing monthly learner progress reports to learners and consolidated report to client’s HR
- Ensuring continuous feedback to client and client’s HR iro learners progress
- Follow ups on learners that require extra support in terms of PoE submission/s
- Maintaining administration of each client’s training and ensuring information is updated electronically
- Printing, collating and courier of training material, result certificates to learners
- Preparing for and co-ordinating induction/training held on-site at FRTC’s offices (catering, welcome, setup, layout)
- Organization of collections and deliveries when required ie. Learning material to venue, learner assessments, post, liaising with the courier service, etc
- LMS o Capture and enrol all users (Staff/Facilitators/Assessors/Moderators/Learners/Clients) o Capture each programme and unit standards to the LMS o Ensure correct capturing of information from spreadsheet to LMS o Create learner logins and send access notification to learners o Change user login details (if user has forgotten login password) o Uploading of Learner Documents to LMS (ID, Highest Qualification, Learner Agreement,

Employer Agreement, etc) o Uploading of facilitator videos and training material to LMS o Reviewing and allocating learner submissions for assessment by Assessor o Assisting with and providing support to learners in uploading of PoEs

Assisting with and providing support to learners on the chat forum o Extracting daily attendance reports from LMS per client and sending to client o Following up with learners that have not attended a training session and informing the client of such o Extracting daily activity reports from LMS per client and sending to client o Extracting daily training evaluation reports per client o Extracting user activity (learner) reports per client o Releasing of results to learners on successful completion of modules within a programme (indicating competent/not yet competent) o Assisting and providing not yet competent learners the opportunity to re-submit not yet competent PoEs o Assisting and providing support to learners that require an extension to PoE submission

**QUALIFICATIONS**
Educational and skills required are as follows:

- Senior Certificate/Grade 12 as a minimum
- Bachelor’s Degree is preferred
- Additional qualification in Administration is a plus
- Proven work experience as an Administrator or similar role or a tleast 2 year’s experience in an administrative role
- Knowledge of training and development and SETA processes and regulatory bodies (CHE; DHET;
SAQA; QCTO) is beneficial
- Excellent verbal and written communication skills (English)
- Hands-on experience with MS Office (particularly MS Word, MS Excel, Power point)
- To avoid a language barrier, Zulu speaking administrator to assist in liaison with Zulu speaking learners
- Solid time-management abilities with the ability to prioritize tasks

**PERSONAL ATTRIBUTES**
Personal attributes should include:

- Being professional and responsive
- Level of tolerance under pressure
- Client and service orientated
- Excellent oral communication skills
- Good organizational skills
- Accuracy
- Detail/s orientated
- Team player
- Honesty and loyalty

**Job Types**: Full-time, Permanent

**Salary**: R10,000.00 - R15,000.00 per month

COVID-19 considerations:
N/A

Ability to commute/relocate:

- Durban, KwaZulu-Natal: Reliably commute or planning to relocate before starting work (required)

**Education**:

- High School (matric) (required)

**Experience**:

- Training Administration: 2 years (required)