Customer Relationship Manager

To assist and support the Head of Recoveries and Specialised Collections. The EDC Relationship Manager will also be responsible for ensuring that the outsourced providers and partners deliver in accordance with pre-agreed service levels and Tenacity’s policies and standards. **Responsibilities**: **1. EDC Relationship Management** - Manage the day to day...

PURPOSE OF THE JOB Expedites the process of the import/export cargo with the clearing agent focussing on customs compliance and engaging with all governmental agencies such as SARS / BLNE revenue authorities / Port Health, etc. To facilitate clearance into and out of the country. Validates all shipments before sending them off to the clearing agents....

This role will be accountable for the successful output of the following performance areas: **Manage daily operations**: - Supervise, lead and performance manage a team of agents - Drive and manage client service objectives and call times - Ensure correct procedures are followed and give direction to employees on what to do and how to improve - Support...

This role will be accountable for the successful output of the following performance areas: **Manage daily operations**: - Supervise, lead and performance manage a team of agents - Drive and manage client service objectives and call times - Ensure correct procedures are followed and give direction to employees on what to do and how to improve - Support...

To action, resolve or escalate a range of customer queries or complaints via inbound our outbound (as required) voice channels in professional and customer centric manner. **Key Responsibilities** **Query Handling** - Handle a range of customer queries and/or complaints via inbound or outbound communication channels - Interpret and resolve queries by...

To action, resolve or escalate a range of customer queries or complaints via inbound our outbound (as required) voice channels in professional and customer centric manner. **Key Responsibilities** **Query Handling** - Handle a range of customer queries and/or complaints via inbound or outbound communication channels - Interpret and resolve queries by...

To action, resolve or escalate a range of customer queries or complaints via inbound our outbound (as required) voice channels in professional and customer centric manner. **Key Responsibilities** **Query Handling** - Handle a range of customer queries and/or complaints via inbound or outbound communication channels - Interpret and resolve queries by...

**Duties**: - To manage the relationship with allocated customers ensuring retention and growth. - To promote excellent customer experiences through effective implementation of products/services, resolution of queries and continuous communication. - To ensure regular customer face-to face visits and to adhere to quarterly customer visitation/contact plans...

**Main Purpose of the Job**: The Customer Retentions Department currently has a vacancy for a Retention Customer Service Representative who will be responsible for providing accurate friendly and professional inbound and outbound support and guidance to all Mweb customers with a key focus on business retentions at the highest level across various channels...

Has it been a career dream to work in a cross functional team that is determined to give the PAXI customer the most wanted products and services at the best prices? Are you looking to be challenged with finding and negotiating the best deals and solutions for the PAXI customer? Are you energised by identifying better ways of working and implementing changes...