Application Specialist I

13 hours ago

Brackenfell, South Africa Shoprite Group Full time

Closing Date- 2025/09/05- Reference Number- SHO250812-2- Job Title- Application Specialist I- Job Type- Permanent- Location - Country- South Africa- Location - Province- Western Cape- Location - Town or City- Brackenfell, Cape Town- Purpose of the Job- Job Advert Details- Job Category- IT- Job Objectives- Work with Analysts, Developers, Programmers and business to identify and resolve assigned software issues and effectively support end users.
- With support and guidance from the Senior/Lead specialist review and give input into technical design specifications.
- Provide technical support to end users, including support with requests, issues and queries on system functionalities as assigned by the Lead Specialist.
- Assist in and conduct as assigned, the investigation and analyses of problems in order to establish the root cause.
- Execute assigned development, configuration and upgrading of system activities, effectively planning and handling all assigned changes within the specified environment.
- Execute assigned software releases and deployments.
- Execute and plan own activities across assigned functional lines, ensuring all assigned tasks are executed on time and within agreed frameworks and standards.
- Provide back-up to team members as required.
- Participate in functional, regression and performance testing as assigned.

Ensure timely and effective communication with team, business stakeholders and users:

- With support and guidance from Least Specialist, work closely with team members and team managers to enable quick prioritisation and timely resolution of issues.
- Maintain regular communication with users in assigned area, answering questions, updating on system changes, troubleshooting problems, and providing general assistance.
- Maintain regular communication with internal and external stakeholders, branch teams and IT operations.

Ensure effective day to day IT operations within the specified area:

- Handle all relevant support issues
- Keep track of and identify support call trends and communicate these and provide input /recommendations on suitable resolutions to Senior/Lead Specialist and relevant stakeholders where applicable.
- Monitor and follow-up all assigned service desk calls according to service level agreements.
- Train and support 1st and 2nd level Service Desk support teams.
- Effectively deliver on own priorities
- Qualifications- ITIL 4 Foundation Certification
- MS SQL fundamentals (Introduction to SQL) Certification
- Experience- 2-4 years’ experience in a similar role within an IT support team
- Experience in cloud solutions
- Experience of working on projects in both Agile and DevOps
- Experience in a Retail / Wholesale / Financial Services industry
- Experience in software development and testing
- Knowledge and Skills- IT Support and Operations knowledge
- Remedy software knowledge
- Exposure to Vendor Management
- Exposure to Project Management
- Knowledge of SDLC

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