Department Manager: Outbound

1 week ago

Durban, South Africa Clicks Group Limited Full time

Advert reference: click_012789
Advert status: Online
- **Position Summary**:
**Industry**:Pharmaceutical Sector

**Job category**:Other: FMCG, Retail, Wholesale and Supply Chain

**Location**:Durban

**Contract**:Permanent

**Remuneration**:Market Related

**EE position**:Yes

**Brand**:Clicks Group

**Introduction**:
We are looking to recruit a permanent Departmental Manager: Outbound to work within the Operations department. The role will be based at the United Pharmaceutical Distributor (UPD) in Durban and will report to the Branch Manager.

**Job description**:
**Job Purpose**:

- To manage the outbound activities, which includes order assembly, checking, dispatch and POD and the fleet, in a professional, effective and efficient manner to ensure an optimum customer service experience thus increasing company sales, minimizing cost and maximizing revenue

**Job Objectives**
- To ensure that orders are assembled and checked in line with operational SOP
- To manage the HR management component of the department this will include performance management, talent identification and management, disciplinary action and employee wellness.
- Ensure that POD's are returned as stipulated by SLA and updated
- To ensure that orders are dispatched, as per allocated routes, on time and in full To manage the reverse logistics process by ensuring that pick-ups are done as per SLA's
- To ensure that customer queries are authorized/rejected on a daily/weekly/monthly basis and that credit is passed where due
- Develop customer relationships in order to maximize the customer experience
- To ensure that individual and departmental operational and cost targets are met/adhered to
- Ensure that the outbound department comply with Good Wholesale and Distribution practice; adhered to UPD SOP's record, rectify and report errors to the Branch Manager
- To ensure that operational cost containment targets and stipulated cut-off time and deadlines are met and complied with.
- Management of the fleet end to end including but not limited to keeping detailed service records, accident reports and insurance claims etc.

**Minimum requirements**:
**Qualification & Experience**:

- ** Essential**: Matric
- Degree/diploma in Warehousing / Transport & Logistics/ Distribution
- ** Essential**: 3 Years’ experience in order assembly, checking and dispatch
- 3 Years Industrial relationship management (desirable)
- 3 Years POD management experience

**Job related knowledge and skills**:

- Excellent communications skills and telephone etiquette
- Good Knowledge of warehouse operational procedures.
- Knowledge of industrial relation management
- Knowledge of Pharmaceutical industry
- Knowledge of GWP
- Knowledge of HR Processes and Procedures
- Computer skills with Advanced Excel Skill level (required)
- Conflict and Dispute management skills
- Communications skills
- Problem management skills
- Finance skills

**Competencies required**:

- Leading and Supervising
- Delivering Results and Meeting Customer Expectations
- Deciding and Initiating Action
- Planning, Trending and Analyzing
- Following Instructions and Procedures
- Working with People
- Persuading and Influencing

  • Inbound & Outbound Planner

    14 hours ago

    Durban, KwaZulu-Natal, South Africa Manuchar SA Full time

    Job Advertisement: Inbound & Outbound PlannerLocation: 265 Sydney Road, Congela, Durban, 4001Department: Operations & CommercialReports to: Operations & Commercial Department HeadsAbout the RoleAre you a logistics professional with a passion for precision and coordination? Manuchar SA is seeking an Inbound & Outbound Planner to join our dynamic team. This...

  • Inbound & Outbound Planner

    3 weeks ago

    Durban, South Africa Manuchar SA Full time

    Job Advertisement: Inbound & Outbound Planner Location Location: 265 Sydney Road, Congela, Durban, 4001Department: Operations & CommercialReports to: Operations & Commercial Department Heads About the Role Are you a logistics professional with a passion for precision and coordination? Manuchar SA is seeking an Inbound & Outbound Planner to join our dynamic...

  • Outbound Sales Agent

    2 weeks ago

    Durban, South Africa Bespoke International Full time

    We are looking for Successful individuals who have international outbound sales experience, preferably in the UK Gas and Electric industry. You must be a self motivated individual with the desire to succeed and e self managed against targets and earnings. Bring your experience, Drive and energy to #bethedifference. Requirement: - 1 year International Cold...

  • Outbound Telesales Agent's

    3 days ago

    Durban, South Africa Debt Solutions SA Full time

    Debt Solutions SA is recruiting for Outbound Telesales Agents **Target driven** **Goal orientated** **Self motivated** **Team player** **Sound Time management** **Ability to listen learn and apply** **Qualifications and Experience** Matric Atleast 2 year experience in an outbound telesales Environment PC Literacy Debt review...

  • Sales Manager

    2 weeks ago

    Durban, South Africa Capital Debt Inc. Full time

    Must have valid lead source available for both Government and Private Companies. - Proven track record of Marketing and Presentations to above institutions. - Must have successful experience in field sales, Direct Marketing and/or Outbound sales. - Recruit, Train and Manage Sales Agents - Manage performance of campaigns to ensure achievement of targets -...

  • Talent Acquisition Manager-

    21 hours ago

    Durban, South Africa Talksure Full time

    **Purpose of the Role** The Talent Acquisition manager partners with the recruitment team together with the Hiring managers to oversee the sourcing, interviewing, evaluation and successful placement of top talent within the contact centre. **Responsibilities**: **Capacity Management** The Talent Acquisition Manager is responsible for the planning,...

  • Outbound Collections Agent

    3 days ago

    Durban, South Africa Nimble Group Full time

    **Reporting to**: Team Manager **Job Purpose**: To negotiate with arrears account customers to maximise debt recovery and profitability **Location**:Durban Central, Durban **KEY PERFORMANCE AREAS** COLLECTIONS MANAGEMENT - Ensure that allocated collection target/s are achieved - Ensure that allocated productivity target/s are achieved - Use effective...

  • Outbound Call Center Agents

    6 days ago

    Durban, South Africa MTS cc Full time

    Our growing organization is currently seeking Outbound Call Centre Agents to join our winning team. *Contacting potential or existing clients to market our Local products & services telephonically *Making cold calls to leads and generating sales *Meeting Daily, Weekly, Monthly KPI/targets *Excellent Telephone etiquette *Time management Skills *Strong...

  • Outbound Call Center Agents

    3 days ago

    Durban, South Africa MTS cc Full time

    Our growing organization is currently seeking Outbound Call Centre Agents to join our winning team. *Contacting potential or existing clients to market our Local products & services telephonically *Making cold calls to leads and generating sales *Meeting Daily, Weekly, Monthly KPI/targets *Excellent Telephone etiquette *Time management Skills *Strong...

  • Outbound Sales Consultant

    5 days ago

    Durban, South Africa AllLife Insurance Full time

    We are looking for **Outbound** **Sales Consultants **who are energetic, self-managed, self-motivated, target driven and money hungry, we want the best of the best to join our team. - **Choose a career that will change your life.**_ **CANDIDATE PROFILE** - Matric - Clear Criminal and Clear Credit Record - FAIS Accredited/RE5 Advantage - Reside in Durban and...