Training and Development Specialist

An exciting and challenging opportunity has become available for a **Training and Development Specialist**, within our HR: Training team. Based at our Support Centre in **Kuilsriver.**

We are looking for a resilient, efficient and influential individual with retail experience. This individual will be involved in executing the training plan for Ackermans Support Centre to ensure value-add by transferring relevant skills and knowledge in order to equip our people with the aim to grow and develop the organisation.

**QUALIFICATIONS required**:
**Essential**:

- A formal diploma or degree in Human Resource management, Training or Industrial Psychology

**KNOWLEDGE required**:

- Knowledge of competency based training and the development of training courses
- Working knowledge of the latest Microsoft packages (Word, Excel, Power Point & Outlook) is an important requirement.
- Knowledge of instructional design concepts and methodologies

**SKILLS required**:

- Customer service focus both internally and externally and ensuring good interpersonal relationships
- Excellent language skills (verbal and written) in English, and ability to converse in a second official language would be a benefit
- Excellent presentation skills
- Accuracy in execution, attention to detail and reliability in meeting set deadlines and work with sense of urgency
- Be innovative and show initiative
- Good judgment together with strong problem-solving and decision-making abilities
- E-Learning Content Design using Articulate Storyline.
- Understanding of Learning Management Systems (LMS)
- Exceptional planning, organising & time management skills
- The ability to:

- influence across various levels and functions within the business
- build and relationship with all relevant stakeholders (Operations and Training & Development team)
- communicate effectively at all levels both within, as well as outside the company
- be resilient, have tenacity and maintain high levels of drive and initiative under pressure

**EXPERIENCE required**:

- A minimum of 3 years relevant experience gained as Training and Development Practitioner within a retail environment
- Experience in competency-based training and the ability to conduct and develop courses
- Experience in facilitation of learning event(s)
- Minimum of 2 years' experience in e-learning content design and development.
- Proficiency in e-learning authoring tools (e.g. Articulate Storyline, Adobe Creative)

**KEY RESPONSIBILITIES**:

- To facilitate the transfer of skills and knowledge that is relevant to business needs within a given framework to enhance performance
- To effectively co-ordinate training activities for our Support Centre employees to ensure the successful implementation of the Training Plan
- To develop relevant value-adding training material and workshops that will support business needs. To create engaging and interactive e-learning modules, courses and materials tailored to various audience and learning styles.
- To collect, integrate and provide accurate and objective information to all relevant stakeholders
- To accurately assess skills, abilities and knowledge in order to determine competence.
- To effectively implement training business plans
- To evaluate training material and workshops on an on-going basis to ensure it is relevant, up-to-date and aligned with business needs
- Identification of changes in existing training material and ensure the update thereof
- Modification of existing material
- The monitoring of training results
- Recommendation of new training approaches, techniques and programmes