Insurance Claims Administrator
2 days ago
**iStore**
The home of everything Apple, iStore is Africa’s largest Apple Premium Reseller. With a retail footprint of more than 28 physical and online stores across Africa that provide Expert advice, Apple Authorised Repairs, Business, Education, training and technical support for anything and everything Apple.
The Claims Administrators will be assisting with processing short term claims. Manage and maintain the customer relationship and meet various KPIs. Ensuring compliance within the claims process.
**Responsibilities**:
- Registering claims & liaising with Assessors, stores and internal supply chain on claim fulfilment
- Loading tasks and ensuring they are continuously updated.
- Assist with stock management for insurance and stock related administration
- Updating client files and data administration on CRM System.
- Follow up & provide feedback to clients.
- Accurate and timeous communication & relationship building.
- Handling claims queries & general enquiries.
- Ensuring compliance in the claims process.
- Reviewing policies at renewal stage In-house servicing and amendments.
- Liase with insurance partner on various compliance and administrative issues
- Ensure internal claim fulfilment and processing, including finance implications
- Manage communication with all parties involved in claims fulfilment
- Application of policy terms and conditions
- Recoveries & Settlements
**Educational Requirements**:
- Senior Matric Certificate
- Tertiary advantageous
**Work Experience Required**:
- 2 years short term related experience
- Experience in MS Excel
**Key Competencies**:
- Flexibility - Being able and willing to adapt within a variety of different situations and changes.
- Disciplined Approach - Punctual, Strong Attendance Record, Getting back to Customers and returning calls.
- Efficiency - Meet and Exceed all that is required of you in your job function and preform job at high standard.
- Proactively identify risks - Be aware and report any issues that might put the Business at Risk
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