General Manager: Afritracker

Afritracker is looking for a General Manager who will lead, manage, plan and implement an effective Afritracker / Telematics strategy in order to manage the vehicle and tracking operations and team to ensure that customers’ needs are handled professionally and seamlessly.

**Key Responsibilities**

**Strategy Implementation**
- Develops the Afritracker operational strategy in alignment with Afrirent’s overall strategy, business objectives and targets
- Identifies and makes recommendations for improvements and enhancements to improve the overall customer experience
- Identifies potential risks and compliance requirements and monitors adherence
- Monitors, manages and tracks the achievement of key performance indicators and revenue targets
- Conducts research to stay abreast of vehicle tracking technologies / telematics, systems and industry regulations

**Operational Management**
- Manages the Afritracker daily operations and oversees that all standard operating procedures and protocols are adhered to
- Monitors and manages all customer contracts and service level agreements (SLA’s) and ensures that installations are implemented as per approved specifications
- Identifies deviations to contracts and SLA’s and obtains approval prior to effecting/implementing changes to the specifications
- Addresses areas of concerns and puts plans in place to ensure compliance with SLA's
- Conducts testing of and / or approves new products / system implementations prior to installations

**Administration and Reporting**
- Compiles and submits reports on installations, costs, vehicle tracking and risks identified
- Collects and analyses data and statistics to identify gaps and trends, and makes recommendations for improvements
- Submits reports on targets achieved, changes implemented and recommended improvements
- Investigates and reports findings and recommends preventative measures to internal stakeholders
- Implements effective quality control measures in order to maintain high levels of service standards
- Monitors and reports on the achievement of internal and external Service Level Agreement (SLA) targets

**Stakeholder Management**
- Manages and maintains effective stakeholder and business relationships through appropriate relationship building, networking and reporting activities to promote retention and growth
- Manages relationships with suppliers and service providers to ensure effective delivery on the projects
- Resolves queries to ensure speedy resolutions and enhance overall customer satisfaction
- Builds and maintains effective internal relations and collaborates with relevant departments to ensure a positive customer experience of the telematics service offering
- Shares knowledge and provides specialist support service and advice regarding telematics

**Budget Management**
- Develops the annual Departmental budget
- Monitors expenditure in line with the approved budget and contracts / service level agreements on an on-going basis
- Ensures strict adherence to the approved budget

**People Management**
- Manages the unit in line with company policies
- Fosters a suitable and supportive environment conducive to staff development and the achievement of Departmental objectives
- Implements staff development and training to achieve the unit and organisational objectives
- Implements performance management and monitors the performance of subordinate staff
- Participates in the recruitment and selection of subordinate staff

**Work Experience**
- 8 years’ experience in business management / sales / marketing
- 5 years’ experience in a management role
- Proven experience in motor vehicle tracking / telematics in a reputable vehicle-tracking company
- Technical experience in tracking-devices

**Requirements**:

- Degree (NQF Level 7) in Business Administration / Transport / Operations Management / Marketing Management / Business Studies
- Code 08 Driver’s Licence
- Private Security Industry Regulatory Authority (PSiRA) Certification will be advantageous

**Job Types**: Full-time, Permanent

Pay: From R65 000,00 per month

Work Location: In person