Operations Consultant spanish
1 week ago
Our client requires the services of an **Operations Consultant (Entry/Advanced)**
- **Amazing brand with cutting edge technology**:
- **Excellent teams in Global team collaboration**:
- **High work-life balance with Flexible hours**:
- **Agile working environment**
**POSITION**:Contract until December 2026
**EXPERIENCE**: 2-6 Years related experience
**COMMENCEMENT**:As soon as possible
**QUALIFICATIONS/EXPERIENCE**
- South African citizens/residents are preferred.
- Two years IT related working experience
**ESSENTIAL SKILLS**
- Fluent Business English (Verbal & written)
- Fluent Business Spanish (Verbal & written)
**ADVANTAGEOUS SKILLS**
- Information Technology Qualification (Advantageous, but not a pre-requisite)
**ROLE**:
- IT experience delivering operations support services
- Strong analytical and problem-solving skills with a high attention to detail
- Provide Production Support (IT) for all Group Plants outside of Germany
- Be the telephone call receipt of IT incidents related to production issues
- Pre-qualify IT-incidents and classify additional relationships
- Fix incidents in IT systems in accordance with User manuals
- Monitor IT system error messages and process accordingly
- Provide guidance throughout the Incident management processes
- Initiate the IT escalation process, when required
- Serve as an Information channel for Management and end-users
- Work shifts as part of a team providing 24 x 7 x 365 support.
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