Customer Service Supervisor

3 days ago

Kempton Park, South Africa Safair Operations Full time

**Tambo International Airport base. The successful applicant will report to the Airport Manager.**

**RESPONSIBILITIES**:

- **Assisting passengers with ticket sales, bookings and**

**flight changes;**
- **Dealing with problems such as delays, cancellations etc.;**:

- **Explaining processes to customers and provide**

**assistance where necessary;**
- **Supervision of Ticket Sales staff.**

**REQUIREMENTS**:

- **Grade 12;**:

- **Travel Diploma or Degree will be an advantage;**:

- **2-4 years customer service experience;**:

- **Excellent communication in English - speak, read and**

**write;**
- **Proficient in the use of Microsoft Office (Word, Excel**

**and Outlook;**
- **Excellent phone etiquette;**:

- **No criminal or credit record;**:

- **Able and willing to work on weekends, public holidays**

**and flexible hours and shifts as required;**
- **Valid Covid-19 vaccination card.**

**PERSONAL ATTRIBUTES**:

- **Punctual;**:

- **Excellent understanding and experience of**

**delivering great customer service;**
- **High degree of patience and assertiveness;**:

- **Conflict resolution skills;**:

- **Team player;**:

- **Trustworthy, professional and reliable,**

**including dealing with confidential**

**information;**
- **Immaculate time keeping;**:

- **The ability to work well under pressure;**:

- **Good verbal and written communication**

**skills.**

**APPLICATION GUIDELINE**:
**considered;**
- **Should no feedback be provided within**

**two (2) weeks from the closing date,**

**unsuccessful.**
- **Reference number - JHB000611.**

**Preference will be given to members of**

**designated groups that are under-represented.**
- For more information please contact:
**Ndileka Magula

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