Senior IT Technical Support

1 week ago


Durban, South Africa Armstrong Appointments Full time

Our client, based in the Umhlanga area is looking for a Senior IT Technician to join their down-to-earth yet ambitious team. If you are looking to work with a group of highly-skilled yet casual, friendly and professional, people, this role is perfect for you.

***

**Main job function**

Accountable for providing advanced technical support in an effective and professional manner to internal and external stakeholders

Qualifications:

- Matric
- Relevant degree / diploma

**Experience**:

- Minimum of 5 years’ working experience as an IT Support Technician and directly supporting end-users, both face-to-face and remotely
- A minimum of 5 years’ experience troubleshooting and upgrading desktop/workstation and server hardware
- A minimum of 5 years’ experience installing, maintaining and supporting corporate network environments (LAN & WAN)
- Comprehensive knowledge of windows and apple operating systems
- Experience troubleshooting and setting up mobile devices, especially those on the android and IOS platforms
- Windows server and SBS operating systems
- Microsoft Office 365 and Azure experience
- Advanced networking - routers, access points, switches & firewalls
- VPN and WAN setup/support
- Microsoft Exchange server
- Driver’s license
- Experience having worked with a helpdesk ticketing system such as Otrs, Zendesk & Osticket, Hhat, Remedy, etc.

**Advantageous skills**
- Other cloud-based technologies
- Advanced networking - Firewalls (Mikrotik, Cisco, Juniper, Fortinet)
- Linux operating systems
- MCSE or equivalent
- VMware & Hyper-V



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