Onsite Support Technician

2 weeks ago

Pinetown, South Africa BCXP Full time

Structure, Grade & Reporting Job grade/level OP1 Business Unit Digital Solutions Platform Department Octane Position reports to Manager: Ops Regional Service Manager Span of Control 0 Core Description
The purpose of the job is the onsite installation, maintenance and service of BCX Customer sites in the fuel industry. Ensuring quality on s ite support to all client’s service, in accordance with the Project Charter and the contractual SLAs for each service area. Key Deliverables / Primary Functions
Ensuring quality onsite support to all clients.
Deliver On site support as prescribed by the SLA for all clients.
Maintain a 95% SLA as per on site department’s goal per month.
Maintain 80% productivity for the month.
Reduce the average time per on site call to 120minutes per call per month.
Provide all information or documentation required to complete a call or project.
Have all documentation completed per call or project and submitted within the time allocation.
Complete all information required to close or update a call on simplicity.
Provide feedback to clients on status of calls
Ensures high levels of co-operation with other business units / departments in BCX and external to achieve client satisfaction and business growth.
Maintain good relations with all internal departments and assist where required and within the time frame.
Maintain good relations with all external business and assist where required and within the time frame.
Identify business growth within existing clients and new clients. Functional Skills
Excellent understanding of the forecourt retail environment
Excellent understanding of the hardware equipment which includes PC’s, Pumps, Cabling, FSC, ATG, electrical etc.
Good understanding of Retail Best Practises and basic accounting skills
Good knowledge of hardware and operating systems
Good knowledge of industry trends
Basic electronic knowledge of electronics
Able to work on computer components
Able to use tools - soldering iron, drill press, screw drivers etc
In-depth knowledge of FCC integration platforms
Ability to understand electronic and electrical standards for Forecourts
Forecourt knowledge (Pumps, tagging solutions etc.) beneficial Behavioural Competencies 1. Job Match Rating 2. Delivering Results 3. Meeting customer expectations 4. Teamwork 5. Handling Pressure 6. Communication and Impact Qualifications NQF 4: Grade 12 Any Higher Education in IT related field will be an advantage Experience At least 3 years’ experience in PC hardware support At least 3 years’ experience on forecourt environment HSSE competent
Certifications / Professional Registration A+ N+ Special Requirements/ Employment Condition Valid Drivers license Valid Passport Work Characteristics WFA /Office Based Non-Billable

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