Specialist: Data and Technical Support

**Job Advert Summary**:
**About SABS**

The South African Bureau of Standards (SABS) is mandated to develop, promote and maintain South African National Standards (SANS), promote quality in connection with commodities, products and services, and render conformity assessment services and assist in matters connected therewith. Working for the SABS opens the mind to the world around you. We offer diverse career paths in dynamic environment that nurtures and recognises talent and potential. Become part of our vision of being a trusted standardisation and business assurance solution provider and join a team that fosters accountability, excellence and innovation in an inclusive workplace.

SABS is an equal opportunities employer, and our recruitment will be done in line with the Employment Equity Act 55 of 1998 and our EE Policy.
- Please note by responding to the advertisement, you consent to the collection, processing, and storing of your Personal Information in accordance with the Protection of Personal Information Act (POPIA). Your information will be used solely for purposes of recruitment and more specifically for the position you have applied for, and will not be shared with third parties without prior consent unless required by law._

**Purpose Statement**

To provide expert-level innovative solutions towards integrating Laboratory Services Division departments,/laboratories and, to develop and maintain support processes and procedures within the Division. In addition, implement systems and reporting processes providing appropriate Management Information to ensure effective and accurate decision-making.

**Minimum Requirements**:
**Qualifications**
- Diploma + Advanced Diploma / B Degree in Natural Science, Engineering and or related field (NQF Level 7).

**Work Experiance**
- 8 years relevant work experience in business improvement or a related environment
- 4 years specialist experience
- Proven track record in the development and implementation of business improvement/ integration methodologies and protocol
- Experience in Conformity Assessment will be advantageous.

**Duties and Responsibilities**:
**Functional Management**
- Conduct feasibility studies on available laboratory data mining information to enable decision making in the Laboratory Services environment.
- Design and implement suitable data mining mechanisms and processes to collate and integrate data from the various laboratories in SABS.
- Provide appropriate and accurate data mining information for management consideration supporting decision making in Laboratory Services.
- Assist in the development of systems specifications and project scoping as part of the laboratory improvement initiatives, in collaboration with other SABS divisions.
- Conduct testing of suitable solutions and tools in collaboration with other SABS divisions to ensure optimal functionality and integration as required.
- Provide recommendations for laboratory operational improvements, product rationalisation and new product development.
- Collaborate with ICT to develop solutions relevant to data collection and knowledge management systems.
- Collaborate with the Programme Management Office during the initiation and implementation of laboratory process improvement projects.
- Identify processes and procedures which could be automated using data mining tools and provide advocacy on available solutions for consideration.
- Provide recommendations for digital transformation of all relevant laboratory services records.
- Provide input and identify opportunities for automation within laboratory services.
- Management of all centralised divisional projects, e.g. calibration, subcontracting, training, customer complaints resolution, etc.

**Risk and Compliance Management**
- Assist in identifying and adhering to fraud controls, risk prevention principles, sound governance and compliance processes, and tools to identify and manage risks.
- Monitor changes in the regulatory environment and ensure that appropriate operational controls are implemented to address new requirements.
- Support and provide evidence to all internal and external audit requirements.
- Adhere to all relevant laws, policies and Standard Operating Procedures throughout the organisation.
- Ensure that LSD systems adhered to company policies and standards.

**Stakeholder Management**
- Identify and mitigate internal systems and procedural barriers to enhance excellent customer service.
- Build and maintain effective internal and external stakeholder relationships for the purpose of expectations management, knowledge sharing and integration, and to manage the organisation’s reputation.
- Represent and participate in the organisation’s committees and tasks teams when required.
- Convene and attend meetings and present findings and business cases to relevant stakeholders when required.
- Provide technical support on projects when required.
- Actively liaise and build relationships with SABS clients and service