Sales Executive

1 day ago

Cape Town, South Africa Ladurée SA Full time

Job Description: Sales Executive / Cashier - Food Confectionery Retail

Location: Cape Town

Reports to: Boutique Manager / Restaurant General Manager

Employment Type: Full-Time

About the Concept:
Laduree is a luxury bakery, restaurant, and champagne bar concept known for its refined pastries, artisanal creations, and exquisite guest experience. Our retail boutique showcases premium confectionery products, curated gift boxes, and elegant takeaway items. We are seeking passionate and polished Sales Executives / Cashiers to be the face of our retail experience.

Position Summary:
Key Responsibilities:

- Welcome and assist guests in selecting products with warmth, elegance, and brand knowledge.
- Maintain a deep understanding of the full product range including pastries, chocolate, gifting, and seasonal launches.
- Operate POS systems efficiently for cash, credit, and voucher transactions.
- Ensure all transactions are accurate, properly documented, and end-of-day reconciliation is completed.
- Actively upsell and cross-sell products to drive revenue and enhance guest experience.
- Maintain the visual presentation of displays and ensure boutique cleanliness and restocking standards.
- Support with packaging, gift wrapping, and custom orders in line with luxury brand expectations.
- Handle guest inquiries, concerns, and feedback with professionalism and service recovery mindset.
- Collaborate closely with restaurant and kitchen teams for pre-orders, reservations, and special requests.
- Assist with inventory checks, expiry date monitoring, and FIFO compliance.

Required Qualifications & Experience:

- Minimum 3-5 years of experience in luxury food retail, boutique, or high-end hospitality setting.
- Proficient in POS systems and cash handling.
- Strong verbal communication in English; additional languages are a plus.
- Excellent grooming, etiquette, and presentation.
- Track record in achieving sales targets and customer satisfaction.
- Experience working in high-volume, fast-paced retail environments.
- Understanding of food hygiene and handling standards.

Preferred Attributes:

- Passion for fine food, gifting, and premium hospitality.
- Detail-oriented with a strong sense of aesthetics and product storytelling.
- Team player with a can-do attitude and flexible mindset.
- Confidence in handling VIP clients and delivering a memorable boutique experience.

Package & Benefits:

- Competitive Salary (DOE)
- Monthly Incentive Scheme / Commission
- Uniform & Grooming Allowance
- Health Insurance
- Staff Meals & Discounts
- Annual Leave & Public Holidays
- Growth opportunities within a luxury hospitality group

Application Question(s):

- Please confirm your availability ?
- How many years of experience do you have in luxury retail, boutique sales, or premium hospitality? Please list the places worked relevant to this post.
- What type of retail or service environments have you worked in?
- Rate your level of customer service experience in high-end environments
- Are you comfortable proactively upselling products and meeting sales targets?
- Are you fully proficient in POS operation and cash handling with accurate reconciliation?
- Do you have experience packaging and gift-wrapping items to luxury brand standards?
- Can you work shifts, weekends, and public holidays as required in hospitality retail?
- How confident are you in communicating professionally with international/VIP guests?
- What is your current salary and desired salary range for this role?

Work Location: In person

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