Customers Tickets Support Agent
1 week ago
2years
- Respond to customer requests promptly.
- Attend to appointments made to customers as per agreed confirmations
- Provide consultation to customers as per requests
- Respond to queries promptly
- Queries and complaints resolved speedily
- Investigates problems and suggests possible solutions
- Ensures that all interactions with the client are professional and positive
- Follows up on all outstanding queries and update logs on a regular basis
- Ensure all tickets have meaningful detailed information
- Takes ownership and responsibility of tickets
- Gives good input and possible solutions
- Follow up and resolving open tickets
- Escalate queries that are complex - Gives good input and detail diagnostics when escalating
- Provide input for more pro-active support (i.e., repetitive problems and root cause analysis).
- Monitors and reports on customer status and support
- Takes prompt corrective action where service is below standard
- Ensures that customers and internal services delivery & account management are kept informed.
**Qualifications and Experience**:
- Formal relevant qualification will be an advantage
- Grade 12
- Post Matric qualification will be advantageous
- 2 years working experience is customer support role
- Microsoft package
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