1st Line Isu Functional Consultant

2 days ago

Johannesburg, South Africa Baraka IT Solutions (Pty) Ltd Full time

**Job Responsibilities and Duties**
- Provide first line support to business users
- Integrate with the technical team & functional team for all matters related to CoJ Business
- Client engagement to assist with day-to-day issues, documenting business requirements.
- SAP Process assistance and user management.
- Data Analysis
- Troubleshoot any problems reported.
- Produce job aids for user usage.
- Assist the training department with the understanding on the developed solution
- Assist with authorisation requests
- Conduct peer reviews as required
- Responsible for ensuring the proposed solution is aligned with the overall business requirements.
- Identify potential risk within the environment. Participate in the change request process which includes performing impact assessment, development and testing
- Responsible for the timely preparation and reporting of progress status updates to the line manager and client
- Responsible for managing and resolving all problems reported and service requests received within the Service Level Agreement.
- Ability to work independently and efficiently, manage timelines and expectations, and produce high quality deliverables (documentation and presentations

**Job Specification and Requirements**
- Understanding of SAP functionality in SAP ISU and SAP CRM
- Business Process Re-engineering skills
- Escalation/change control process knowledge
- Knowledge of the Incident Logging System
- Communication and interpersonal relations
- Ability to do informal over the shoulder or classroom refreshers.
- Minimum 5 years of working on SAP with at least 3 years of working experience in SAP ISU & SAP CRM.
- Testing and solid knowledge of SAP overall.
- Knowledge in integration with other SAP modules is essential
- Knowledge of SAP methodologies and toolsets.

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