Store Manager

3 days ago

Ballito, South Africa Carrol Boyes Full time

An established and reputable South African retail company is seeking a result-driven Store Manager to be responsible for the overall store management.

**Essential Duties and Responsibilities**:

- Maximize sales and control expenses
- Stock control and stock take weekly
- Complete store operational requirements by:

- Scheduling and assigning employees;
- Following up on work results
- Responsible for the recruiting, selecting, orientating, and training of store employees
- Maintain store staff by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results
- Prepare annual budget; schedule expenditures; analyze variances; initiate corrective actions
- Identify current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements
- Ensure availability of merchandise and services by approving contracts; maintaining inventories
- Secure merchandise by monitoring security systems and measures
- Protect employees and customers by providing a safe and clean store environment
- Maintain the stability and reputation of the store by complying with legal requirements
- Set up effective marketing displays for the sales floor and store windows
- Manage all controllable costs to keep operations profitable
- Analyze sales figures and forecast future sales
- Analyze and interpret trends to facilitate planning
- Respond to customer complaints and comments
- Maintain awareness of market trends in the retail industry, understanding forthcoming customer initiatives, and monitoring what local competitors are doing
- Maintain compliance with all company policies and procedures
- Any other duties as and when may be required by the Head of Retail

**Requirements**:

- Matric and Post Matric qualification (degree advantageous)
- 5 years of proven sales experience
- 2 years of store management experience gained within luxury retail / similar environment (proven and stable track record essential)
- Leading a team of 5+ employees
- MS Office Intermediate level
- High level of customer service

Ability to commute/relocate:

- Durban, KwaZulu-Natal: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Retail: 1 year (required)

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