Store Manager

We have an exciting opportunity for a Store Manager in our retail store, based in the Balito.

**Requirements**:

- Matric
- 2 or more years experience

**Direct reporting structure**:
**1. Area Manager**

**2. In conjunction with Visual and Risk Team**

**Responsibilities**:
**1.**Achieving weekly individual sales targets and monthly store target ( Will be issued by your area manager monthly)

2. Create a good vibe in the store and keep staff motivated - report all staff issues and behaviour to your area manager

3. Provide exceptional customers service ( You and the whole team reporting to you)

4. Stock control

5. Security and risk control - ensure all staff get searched, alarm activated and sensormatic post in working condition.

6. Store Banking to be done before 10am each morning - You can make use of an ATM preferably

7. Send all paperwork to head office after weekend or whenever the driver come to collect or drop off stock

8. Solving Day-to-Day Problems within the store and reporting misconduct

9. Staff monthly schedule - schedule to be send before the 22nd of each month to your area manager and cc Clayton

10. Staff Recruitment - Find suitable staff if you have vacancies and Conduct first interview as per interview guide ( Then refer the applicant to your area manager )

11. Employee Scheduling - check and daily follow up on staff and attendance, report absenteeism to area manager

12. Ensure all staff clock in and out (mornings/lunch and break times/closing times)

13. Staff training - Sales training and staff training, new staff induction - you are also responsible to train your staff on the product (what it’s made of and wash and care instructions)

14. Staff Discipline - Managers to issue warning to staff and hand in to area manager (ensure that a signed copy returned to head office

(Any offence as per disciplinary code and code of conduct)

15. Store Visual checklist - average of 90% done by your area manager

16. Scan Stock-Takes - result of below 0.5%

17. Store counts - As per procedure communicated to you via head office and risk team

18. IBT tracking - Follow up on outstanding IBT’s daily - no outstanding IBT’s on system

19. Stock monitor (age analysis, good and bad sellers and replenishment orders) feedback to area manager on closing time Sundays

20. Sales Tracking - post figures and monitor sales and staff (12pm, 3pm, 5pm and closing figures)

21. Performance discussions with staff monthly

22. You are responsible for the store keys (only manager and assistant managers to have store keys)

23. Required Reports to be given

a) Monday Report - feedback from team to area manager on Sunday by closing time

b) Incident Report (If any)

c) Stock Feedback (good and bad sellers/customers suggestions) to area manager on Sunday

d) Promotion suggestions to area manager

**Goals to set out**:
i) Ensure your store are being managed in accordance to ALL operational policies & procedures.

ii) Achieving Turnover vs. Targets weekly

iii) Manage/Control ALL expenses vs. budgets

iv) Staff (Employment, Discipline & Training).

v) Vibe among Staff within stores.

VI) Stock Control (Stock-Loss 0 tolerance) do spot-checks daily on stock and report variances to risk team.

vii) Stores to be a well Merchandised, check and give your feedback to VM Manager. Make your store visually appealing and do stock rotation weekly before Friday to create a new look and feel

**Admin**:

- Administration of the Stock, Sales and Banking per store is the ultimate responsibility of the Store Manager and you must ensure that all procedures are followed by the Assistant Store Managers and Key Holders (Permanent Staff)

**Visual Merchandising and Operational Excellence**:

- The store cleanliness, neatness and lighting specs are ultimately the responsibility of the store manager and Visual Manager. Stores must be managed to the minimum standards required by the business. Lease with VM Manager daily on findings.
- Visual directives will be sent our regularly and this must be executed as per the instruction (Visual Manager/Window co-ordinator)
- Music and TV programs must be as per the program content sent to the store.

**Employee Scheduling**

Employee Schedules (Rosters) needs to be send before the 22th of each month to the Area Manager. You need to ensure that the rosters are correct with sufficient floor covering over quiet, Intermediate & busy periods during a trading day and week.

The Roster needs to be signed-off and handed to staff.

**1. NO Store may open with less than 2 employees.**

**2. No Store may close with less than 2 employees.**

**3. The busy periods should be scheduled with sufficient floor coverage.**
- **A Store Leave Request needs to fall within Seasonal Trading Calendar.**
- **Employees need to complete regular leave intervals ensuring no Excessive build-up of Leave due to them.**

**Permanent Employees: Should take Leave when Leave build-up more than 7 days due.

**Monday Report**

The Monday r