Senior Administrator

2 weeks ago

Centurion, South Africa Momentum Corporate Full time

**Introduction**

**Disclaimer**
- As an applicant, please verify the legitimacy of this job advert on our company career page.

**Role Purpose**
- To deliver efficient and effective service to clients and intermediaries by managing queries, ensuring compliance, and supporting operational excellence within the Retirement and Risk Book of Business.

**Requirements**:
**Qualifications & Experience**
- Grade 12 (NQF Level 4)
- 3 - 5 years of relevant experience in employee benefits
- In-depth industry and product knowledge
- Intermediate Excel skills, i.e., VLOOKUPS
- Yenzani training completion preferred

**Duties & Responsibilities**
- Effective and prompt management of the team mailbox.
- Engage with clients and intermediaries in a professional manner to resolve all client queries within the Service Level Agreement and quality standards.
- Take ownership of complaints and ensure they are resolved timeously and effectively.
- Provide clients with the relevant information and documentation as required in line with policy guidelines. E.g. Documentation for employee access
- Capture and update client information on relevant system, based on data received from the client.
- Accurately complete all administrative and reporting requirements within agreed timeframes.
- Adhere to legislative / compliance requirements in the service process /training on updates provided by L&D.
- Identify and report process and system failures and enhancements to improve client experience.
- Check documents for credit control and risk claims accruals, including refunds and write-offs.
- Prepare quarterly admin and broker reports as well as handle ad hoc reporting and benefit statements.
- Assist administrators with claims and contribution reconciliations where necessary.
- Assist administrators with system or technical issues and load follow up JIRAs when required.
- Adhere to Service Level Agreements and ensure first-time resolution, and client satisfaction.
- Advise relevant departments and handle liquidation letters and associated workflows.
- Monitor and ensure completion of LPI letters and follow-ups by the Administration team.
- Maintain compliance with policies, procedures, and legislative requirements.
- Provide support to the Administration Manager and assist with contact centre duties when needed.
- Provide input into the risk identification processes and communicate recommendations in the appropriate forum.

**Competencies**
- Accountability
- Attention to detail
- Customer orientation
- Communication with impact
- Time management
- Team player

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