Front of House Supervisor

1 week ago

Paarl, South Africa Ou Meul Bakery Full time

Ou Meul Simondium is looking for a vibrant Supervisor to help lead our team to success

As a supervisor, you have a very important job in our stores. You are one of the store leaders and are responsible for making sure that our customers are getting a great experience every time.

**List of Responsibilities & duties, including but not limited to**:

- Full menu knowledge including all main menu items, limited menu items, coffees, teas, cocktails, wines, smoothies, milkshakes and other beverages.
- Full coffee knowledge and bar training in all areas - including milk foaming, shot pulling and slip management
- Detailed knowledge of the company’s roots.
- Full knowledge on the running of the kitchen, including preparation of all recipes, prep items and menu items.
- Ordering procedures, including daily bread orders, cake orders, fruit & veg ordering.
- GAAP - including but not limited to capturing invoices, wastage and manufacturing, pulling management overview reports, daily stock-takes and daily cash-up procedures.
- An ability to ensure the smooth running of the restaurant. Ensuring the staff on shift are aware of their duties, responsibilities and that these duties are completed timeously, efficiently and correctly.
- Issues are to be dealt with quickly and efficiently, keeping in mind always the importance of customer satisfaction.
- Full knowledge of rostering and staffing, particularly to do with bar rosters and FOH rosters, depending on the delegation of responsibility by the GM. In this regard, the Supervisor should have the knowledge of how many staff are required on a shift and can organise and draw up a roster for any department of the restaurant.
- The ability to deal with customers in a friendly, professional manner. Can handle basic complaints including, but not limited to, incorrect orders, cold food, bad service. Must always have a friendly, professional disposition toward customers and colleagues alike.
- Detailed knowledge of company policies and procedures, this includes but not limited to the companies disciplinary code.
- The ability to complete all company checksheets, daily vibe meetings and FOH training

**Job Types**: Full-time, Permanent

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