Client Services Coordinator

2 days ago

Sandton, South Africa F & G Sourcing Specialist Full time

Our amazing consumer electronics client is looking for a **Client Services Coordinator** in Sandton.

The role of the Client Service Coordinator is to ensure that we deliver the highest quality service to our clients and their customers. You will be responsible for the day-to-day performance management of our clients, analysis of how operational services are delivered with each business unit, and how service delivery and processes can be improved during the order stages.

**Key Responsibilities**:

- Developing and sustaining solid relationships with clients.
- Addressing and resolving client & customer complaints.
- Acting as the main point of contact between clients and internal teams.
- Communicating and collaborating with internal departments to ensure that the clients’ needs are met.
- Compiling reports on the account progress and service levels.
- Developing a thorough understanding of the client's needs and requirements and preparing customised solutions.
- Build and maintain strong long-lasting customer relationships with all stakeholders internally and externally.
- Performance manages internal departments on a day-to-day basis to ensure service levels are met.
- Decision making for any issues to ensure customers are kept happy.
- Compiling weekly and monthly statistics.

**Requirements**:

- Matric
- Relevant tertiary qualification
- Must have at least 2 years’ experience in either customer service, helpdesk, office administration or project management role
- Experience with B2B and B2C

**Competencies**:

- Team orientated and good interpersonal skills
- Respects everyone in the team and business equally
- Values the team’s success
- Always telling the truth even when its hard
- Upholds the ethics of the business above all else
- Understands their responsibility to the success of the business
- Strong professionalism and communication skills (written and spoken)
- Ability to provide clear instructions and direction to ensure our client needs are met
- Building trust and long-term relationships with all clients and customers
- Going the extra mile and understanding the staff and customer needs
- Keeping promises
- Friendly and enthusiastic
- Problem Solver
- Organisation skills
- Self-motivated, ability to work on your own, with mínimal supervision
- Ability to work under pressure and meet tight deadlines
- Ability to identify mistakes and offer a solution

**Salary**: R8 000 - R12 000 per Month

**Benefits**:

- Medical Insurance 100% contribution
- Funeral Cover 100% contribution
- Provident Fund 4% employee contribution and 4% employer contribution
- Profit Sharing/Performance Bonus

**Job Types**: Full-time, Permanent

**Salary**: Up to R12,000.00 per month

**Education**:

- Certificate (required)

**Experience**:

- B2B and B2C: 2 years (required)
- customer service, helpdesk, office administration: 2 years (required)

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