Senior Training Coordinator

The job purpose of **Senior Co-ordinator** is to provide, maintain and enhance the professional level of support and services rendered, both internally and externally, as required within the professional environment. Your main role within the organization will be to **administrate all training programmes within the training work stream**.
- Programme coordination and delivery, including but not limited to creation of training programme on system, booking management according to Standard Terms & Conditions, and processes and procedures, and debtor management of assigned programmes.
- Logistical arrangements, client interaction and venue arrangements for both internal and external training rooms
- Drive booking of programmes to meet programme targets and provide suggestions on improving uptake of programmes; ensure programme is profitable a minimum of 5 working days before the programme is run, and inform manager if the programme will not be profitable so that a decision can be made about running the programme or postponing it
- Liaison and relationship building with programme facilitators, including ensuring they have everything they need to facilitate the programme(s) and that the correct slides (which include the correct CI, logo, updates, etc.) are provided for the training programme
- Relationship building, communication and sales role with clients and members
- Control and admin of training online assessments; including follow-up with delegates that did not complete their MCQ’s one week post training.
- Accurate Weekly and Monthly Reporting (reconciliation, statistics, etc.)on programme bookings, income and expenditure to manager, providing and implement solutions to increase bookings and income, and decreasing expenditure.
- Manning of the Training inbox and handle client and delegate queries and escalate to Manager as required.
- Assist with marketing/communication plan and execution for open programmes through the available marketing channels.
- Ongoing input and improvement suggestions into programme processes and administration to ensure quality and consistency in the workflow.
- Programme invoice (facilitators, venue, catering, etc.) follow up and processing.
- Reporting on debtors and outstanding purchase orders (POs) to Manager and collection of debtors
- Handover of delegate referrals to other relevant departments for follow-up.
- Issue letters of completion to delegates that are eligible for letters.
- Ensure data integrity of delegate database.
- Provide input into monthly reporting framework for Training Manager
- Ad hoc tasks as required within the training work stream.
- Promotion of company and services to all potential clients / members
- Update the training calendar with current and new programme updates/changes.
- Support the team as and when required.
- Ensure sufficient stock for programmes and order stock within budget, as and when required.

**Experience, training, qualification and required skills (Technical Requirement)**
- Diploma (NQF level 6); Bachelor degree would be an advantage.
- Experience in training administration, event planning or hospitality.
- Minimum of 3 years of relevant experience interacting with management level within a professional organization.
- Knowledge of advanced clerical, operational or customer service skills acquired through education, experience or on the job training.
- Maintain a high standard of communication in business English at all times, with excellent verbal and writing skills.
- Advanced level of PC literacy and the use of Microsoft Office Suite is required.
- Ability to learn new technology with ease.

**Job Types**: Full-time, Permanent

Pay: R300 000,00 - R450 000,00 per year

Application Question(s):

- Do you have 3 experience in Training and Programme coordination?
- Do you have experience in Events & Professional Events Coordination and Planning?

**Education**:

- Bachelors (preferred)

**Experience**:

- Events management: 3 years (preferred)

Work Location: In person

Application Deadline: 2025/01/31