Liabilities Manager

1 week ago

Johannesburg, South Africa Bryte Insurance Full time

Who we are

Lead and manage the Liabilities Claims team to ensure strategic and operational excellence in line with Bryte’s guiding principles. Oversee process integrity, cost containment, quality assurance, compliance, and stakeholder collaboration, while cultivating high-performing teams and delivering exceptional customer outcomes.

Key Tasks & Responsibilities

Leakage Control & Quality Assurance
- Enforce SLAs, review open/closed files to identify and correct leakage.
- Analyse audit findings and leakage variances, report monthly to senior stakeholders.
- Conduct monthly technician-level leak audits; authorize payments and process claims rejections within SLA.

Reporting & Performance Analysis
- Review QA and operational reports frequently; propose corrective action plans.
- Monitor metrics such as average cost per claim, vendor performance, outstanding payments.

Customer & Stakeholder Management
- Champion Treating Customers Fairly (TCF) standards.
- Provide prompt, professional communication with brokers, repairers, and clients.
- Resolve queries or escalate appropriately; maintain high service standards.

**People Leadership & Talent Development
- Manage claims team: performance objectives, coaching, leave, attendance, conduct.
- Oversee recruitment, staff development, succession planning, EE compliance.
- Implement performance management processes and corrective actions as needed.

Claims Cost & Vendor Management
- Conduct regular sample audits and cost containment reviews.
- Evaluate vendor and repairer performance against SLAs; renegotiate as needed.
- Ensure handlers comply with business policies and financial guidelines; monitor spend.

Business & Change Leadership
- Drive transformation initiatives aligned with Bryte strategy.
- Support Heads of Claims with strategy implementation and regulatory compliance.
- Maintain up-to-date knowledge of liability claims trends, legal frameworks, and best practices.

Qualifications & Experience
- Matric; NQF Level 6 or B-Degree qualification.
- FIAS qualification (minimum 150 credits); completed regulatory exam(s).
- 6+ years in insurance, focusing on liability claims; 3-5 years in a supervisory/managerial role.
- Working knowledge of BCEA, LRA, regulatory and compliance frameworks.

Advantageous
- Paralegal Diploma or LLB.
- AIISA or FIISA affiliations.
- Experience with change management or SAP/ERP

Knowledge & Technical Skills
- Strong claims operations understanding and financial controls.
- Management principles and change management.
- Proficiency in MS Office; report analysis and process improvement.
- Budget management, vendor SLAs, and claims metrics.

Behavioural Competencies
- Rigorous analytical and attention-to-detail orientation.
- Excellent leadership, delegation, and coaching skills.
- Strong communication and stakeholder management.
- Effective planning, organization, multitasking, and flexibility.
- Stress resilience, positive attitude, and commitment to excellence.

Performance Metrics / Success Indicators
- Reduction in leakage and average claim costs.
- SLA adherence rates for payments and file closures.
- Quality audit results and compliance pass rates.
- Employee engagement, development outcomes, and succession pipeline strength.
- Vendor performance and customer satisfaction metrics.

Closing date :16 July 2025

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