Manager Technical Laison

4 days ago

Johannesburg, South Africa Tych Business Solutions Full time

**KEY JOB FUNCTIONS**:
A vacancy reporting to the Senior Manager exists in the Hino Customer Services Department which forms part of Hino.

**KEY PERFORMANCE AREAS**:

- Manage the Service Repair, Warranty and Parts Business at Hino Dealerships
- Maintain Business relationships with Customers, Dealerships, Hino Motors Limited (HML) and Business partners/suppliers
- Investigate and report all product quality issues to HML
- Launch and Manage Service and Recall Campaigns
- Liaise closely the production plant on quality issues
- Diagnostic Explorer support
- Gather and analyze product problem information and data and submit reports as well as PFR's (Product Feedback Reports).
- Manage the policy budget provided for out of warranty on known technical problems correctly.
- Ensure that the budget is adhered to.
- Maintain job related administration functions and records.
- Will be required to travel and sometimes at short notice.

**QUALIFICATIONS**:

- NQF Level 6 (Minimum 360 credits on level 8 framework) N6 Technical Diploma or Relevant.
- Automotive Trade Test Diploma (Technical Diploma) - Qualified Diesel Technician.
- Code EC (14) driver’s license

**Experience**:

- Experience in Franchised Truck Motor Workshop Management
- Vehicle repairs experience - 5 years
- Head Office experience in dealership management - 5 years
- Warranty repair support/approval - 5 years
- In-depth Root cause analysis - 5 years
- Warranty and Quality management with OEM/Plant/dealership - 5 years
- Fully computer literate including literacy Lotus Notes, MS Office and Outlook.
- Report writing skills are a requirement.
- Experience at a Hino Dealership will be advantageous

**COMPETENCIES**:

- Technical knowledge and skills
- Planning and organizing
- Information monitoring
- Customer focus and service orientation
- Self-management
- Financial management and control

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