Technical Manager

6 days ago

Johannesburg, South Africa Job Crystal Full time

**Technical Manager**

Employment type: permanent

**Salary**: Market related

Location: Randburg, South Africa

Job Functions: Management

Industries: Coffee

**SPECIFICATION**

An industry leading coffee connoisseur is looking for a Technical Manager to:

- take overall responsibility for Technical and After-Sales functions
- to ensure key competitive advantages via B2B and B2C sales and making inputs for continuous improvement
- be the Technical Expert based in the market and act as a vital link between the Consumer Market and the Technical Department

**DUTIES & RESPONSIBILITIES, NOT LIMITED TO**:
Strategic
- Achieve defined business objectives with a focus on machine and service level improvements to ensure competitive advantage
- Manage all technical activities (B2B and B2C) in the market
- Take responsibility for the Technical Budget based on business/technical needs
- Manage and drive all key technical reports and reporting
- Implement Quality Management systems and ensure that KPIs are on track and reported adequately
- Manage the Company’s Recycling programs

Operational
- Technical / Machines / Coffee / Accessories / Spares
- Plan and implement technical training
- Ongoing development and testing of technical knowledge among all staff
- Ensure compliance of all products with local regulatory requirements, especially the obtaining and renewal of NRCS LOAs
- Manage and co-ordinate all issues relating to compliance of machines, coffee and accessories
- Manage and communicate to the relevant people all technical information, especially machine modifications/ improvements and Club communication about Quality issues
- Implement and support incident and crisis management (machines, coffee and accessories)
- Implement and monitor product traceability exercises
- Manage Spares Inventory levels through regular stock counts and reorder levels based on usage
- Place required spares orders with the relevant Machine Partner

Customer Relations
- Design appropriate solutions for improvement of existing After Sales Service procedures to meet customer expectations
- Manage after sales service offerings
- In liaison with relevant managers conduct periodic technical assessments in line with guidelines
- Implement improvements based on the technical assessment / consumer feedback and corporate guidelines to ensure Best in Class Service
- Participate in and contribute toward Consumer Surveys / responding to Consumer Complaints where they relate to machines and product quality

**REQUIREMENTS**
- Matric
- Technical qualification NQF 5 or higher
- Bench Repair experience with small appliances or similar product
- A Minimum of 5 years’ experience of managing technical teams in a service environment
- Valid Driver’s License Code 8

**Salary**: Up to R45,000.00 per month

Ability to commute/relocate:

- Johannesburg, Gauteng: Reliably commute or planning to relocate before starting work (required)

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