Customer Service Representative

1 week ago

Johannesburg, South Africa Headhunters Full time

**Our client based in JHB is looking to employ a Customer Service Representative to join their team.**

**Requirements**:

- Grade 12/ Matric
- Relevant Qualification
- Computer skills
- At least 3 years experience

**Competencies**:

- Sound Telephonic skills
- Customer liaison skills
- Good Listening skills
- Excellent verbal and written communication skills
- Analytical problem solving skills
- Multi-tasking and able to work under pressure
- Attention to detail
- Applied learning
- Building customer loyalty
- Building partnerships
- Continues learning
- Contributing to success
- Customer focus
- Decision making
- Energy
- Stress tolerance
- Initiating action
- Experience in handling exports queries, documentation and coordination with internal and external agencies.
- Experience working with customer support.
- Sound knowledge and working experience on Microsoft Excel (intermediate level).

**Duties and Responsibilities**:

- Compile an order in-take report and submit to the CSR Manager on a daily basis
- Promote and sell the slow moving and warehouse 32 stock to customers while contributing to team effort by accomplishing related results as required.
- Liaise with the operations and dispatch staff to ensure that customer requirements are met
- Update customer price lists when price changes occur
- Ensure that internal staff have all the relevant information so that invoicing can be done timeously
- Manage incoming calls and ensure that all customer demands are met
- Direct customer queries to the relevant party
- Check the inventory on hand on a daily basis based on customer forecast
- Conduct an MDI (Managing Daily Initiative) on a weekly basis with the dispatch, production, receiving and sales staff to address problem areas within each department
- Recommend potential products and services to customers
- Maintaining a positive, empathetic and professional attitude toward customers at all times
- Responding promptly to customer inquiries
- Load customer orders on the system to create a sales order
- Create a job card based on the sales order
- Ensure that all orders are accurately created and timeously distributed to the production department
- Request the a time frame from the Production Supervisor regarding urgent orders
- Communicate the time frame to the Dispatch Supervisor to ensure that delivery occurs within the allocated deadlines
- Liaise with the Finance department regarding customers that are on hold Classification
- Send correspondence to the Finance Department regarding customers accounts that are suspended
- Provide customers feedback in terms of urgent orders as well as materials that are out of stock
- Participate and assist with stock take as required

  • Customer Service Representative

    1 day ago

    Johannesburg, South Africa Ciazcon Full time

    Currently we are searching for a Customer service representative for Johannesburg, South Africa **Responsibilities of this Post**: Portraying a positive company image and engaging in professional and friendly communications with customers. Actively listening to customer needs and enquiries to determine appropriate action to be taken. Establishing and...

  • Customer Service Representative

    1 day ago

    Johannesburg, South Africa Ciazcon Full time

    Currently we are searching for a Customer service representative for Johannesburg, South Africa. **Responsibilities of this Post**: Portraying a positive company image and engaging in professional and friendly communications with customers. Actively listening to customer needs and enquiries to determine appropriate action to be taken. Establishing and...

  • Customer Service Representative

    1 week ago

    Johannesburg, South Africa Pollock and Associates Full time

    Customer Service Representative Manufacturing Johannesburg North, Johannesburg - Gauteng - South Africa Lead the charge in delivering unparalleled customer satisfaction across Southern and Eastern Africa. You will be responsible for ensuring seamless order administration and exceptional customer experiences. With a minimum of 5 years of experience in a...

  • Customer Service Representative

    1 week ago

    Johannesburg, South Africa Advanced Call Center Technologies, LLC Full time

    **Job Description**: Posted Tuesday, October 28, 2025, 11:00 PM **Advanced Call Center Technologies** - Job Description **Call Center Representative - Agent** **Reports To**: Operations Supervisor **Department**: Operations **FLSA Status**: Non-exempt **Summary**: Customer Service Representatives use their excellent communication and interpersonal...

  • Customer Service Representative

    1 day ago

    Johannesburg, South Africa Ciazcon Full time

    Currently we are searching for a Customer service representative for Johannesburg, South Africa. **Responsibilities of this Post**: Establishing and maintain long lasting relationships with current clients. Capturing orders for clients. Coordinate communication with internal departments to ensure that clients expectations are met. Communicating delivery...

  • Customer Service Representatives

    1 week ago

    Johannesburg, Gauteng, South Africa Affinity International Full time R20 000 - R40 000 per year

    About the job Customer Service Representatives Full time l Monday to Friday l 9 AM to 5 PM EST (40 hours per week)Rate $4 - $5 per hourHere's a brief job description:* Handle customer inquiries through email, phone, and chat* Log and manage cases in Freshdesk CRM or Monday. com* Work with internal teams to solve issues quickly* Deliver top-quality customer...

  • Customer Service Representative-service Desk

    2 weeks ago

    Johannesburg, South Africa Kyndryl Full time

    574064BR **Why Kyndryl** - Our world has never been more alive with opportunities and, at Kyndryl, we’re ready to seize them. We design, build, manage and modernize the mission-critical technology systems that the world depends on every day. Kyndryl is at the heart of progress — dedicated to helping companies and people grow strong. Our people are...

  • Customer Service Representative

    1 week ago

    Johannesburg, South Africa Affinity International Full time

    We are seeking enthusiastic and customer-focused individuals to join our remote customer service team. As a Customer Service Representative, you will be responsible for handling inbound calls, answering customer inquiries, and providing accurate information about bus schedules, routes, and ticketing. Your goal will be to deliver an exceptional customer...

  • Customer Service Representative

    1 week ago

    Johannesburg, Gauteng, South Africa Geotech Full time R80 000 - R120 000 per year

    Job DescriptionJob Title: Customer Service Representative.Qualification:Matric.Minimum Requirements:5 years' customer service/order processing experience.Strong SAP skills.Knowledge of logistics and export documentation (including Letters of Credit).Experience with import shipments.Excellent communication skills in English and Afrikaans.Detail-oriented,...

  • Customer Service Representative

    3 days ago

    Johannesburg, South Africa Boosta Full time

    Boosta is hiring! We are urgently looking for students and young graduates for Customer Service Representatives to join the Boosta Family. This is remote work. **Responsibilities**: - Dealing with complaints, providing solutions via the chat and phone: follow-up cases - Dealing with payment issues - refunds, payment block, verification of users - Working...