Client Relationship Manager

2 weeks ago

Cape Town, South Africa Quicket Full time

Quicket is looking for a driven, solutions-oriented person with proven client management skills to not only look after our current client base but to develop and grow new business too. This person is able to think outside the box, come up with creative solutions to solve problems and possess acute attention to detail.
We’re a team of dynamic and diverse individuals that value teamwork, loyalty and respect. We’re working hard but we have fun doing it. We communicate, participate and are always curious to know and learn more. We put the customer first and do all we can to solve problems.

**Did you know**: Quicket provides Africa's leading ticketing, streaming, fundraising and subscription technology platform to millions of people across the continent

**Your responsibilities will include**:
Be a solutions architect for our clients
Think creatively and laterally to solve problems
Deliver on outbound sales targets
Ability to develop senior-level relationships quickly and effectively and manage accounts
Driving the success of our organisers by actively checking in, upselling and upskilling them
Work closely with the rest of the Customer Success team to assist them with decision making and problem-solving
Tracking KPI's and reporting

**Requirements**:
Excellent verbal and written skills
Customer focus with regards to understanding the service being delivered
Ability to go beyond what is expected - often after-hours
Solutions-oriented, can-do attitude; self-motivated
Strong prioritisation and time management skills
Comfortable with change and excellent team player
Ability to manage multiple tasks simultaneously
Must have a keen attention to detail to ensure perfect delivery of services

**Qualifications**:
Three to five years of experience in client liaison/account management
Two to five years of experience in sales
Tertiary qualification is beneficial
Experience in the events industry is beneficial
Established relationship management skills, with a strong focus on developing and sustaining effective relationships with key clients
Strong computer skill including using a CRM, standard productivity tools is recommended

**Benefits**:
Competitive remuneration
Opportunity to attend events
Upskilling and access to courses where appropriate and business-related
Great coffee and good vibes

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