Professional Ict Level 2 Support Web Application

1 day ago


Centurion, South Africa AVBOB Full time

We are looking for a highly motivated, resourceful individual with a "Can Do" attitude and strong work ethic to join our ICT Service Desk team. You should have experience in managing multiple incidents, requests and problems. Microsoft 365 knowledge, and a good understanding of windows installation, software and database management systems. Solid experience in managing SLA and Customer Feedback. - Logging call details accurately on the active service desk and escalate calls to 2nd line support when required. - Track all outstanding queries, and ensure they are resolved within specified SLA. - Attending system-related meetings when required for input and advice purposes and provide feedback to supervisor and team. - Good understanding of Web Application System and monitoring, identify the latest business trends for support purposes and report these to the supervisor. - Assist with the documentation of knowledge base and providing required training to customers. - Grade 12 - IT Diploma or A+ and N+ - 5 years of experience in the first line support - Microsoft 365 Fundamentals - MS-900 - ITIL V4 Certificate - Valid driver’s license


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