Customer Services Officer

2 weeks ago

Greenstone Park, South Africa KMN Solutions Full time

**Job Objective**

To execute the sales orders, including delivery creation, preparation and communication of shipping orders to the freight forwarder and ensuring that the freight forwarder confirms vessel details timeously. Preparation and timely dispatch of shipment related documentation.

**Key Duties**:

- Review of captured orders for accuracy and completion.
- Efficient management of letter of credits (LCs).
- Processing of deliveries and shipments in SAP.
- Vessel and road truck booking with 3PL’s.
- Timely generation of export paperwork.
- Timely dispatch of accurate export documentation, including L/C documentation.
- Keep the sales teams and agents informed of order status (provide weekly and adhoc shipping schedules) as well as significant delays/changes in sailing schedules.
- File all relevant documentation on the S Drive and filing room.
- Attend to requests for shipping quotations and adhoc status reports from the sales team.
- Order Execution.
- Review the sales contract in the Customer Relationship Management (CRM) programme.
- Transfer sales contract from CRM to SAP.
- Convert sales contracts to sales orders in SAP, review and update sales order fields.
- Create the delivery in SAP.
- Create the shipping order (pre-carriage & main carriage) on SAP to begin the vessel/truck scheduling process.
- Liaise with 3PL shipping agents with regards to vessel bookings.
- Liaise with 3PL road freight service providers with regards to local and cross border bookings.
- Liaise with service providers and provide clear loading instructions.
- Liaise with the plants especially regarding local collections.
- Invoice dispatched orders.
- Prepare and provide documents to customers in accordance with the terms of shipment standard operating procedures. These shipping terms are pre-defined by the client and available on SAP.
- Prepare and submit document to the bank where applicable.
- Ensure that the shipping files are up to date/ contains all relevant documents.
- Monitor the order progress from dispatch to arrival at customer port.
- Responsible for communication with Bank of Ningbo, especially for the LC payment, CAD, DP.
- Collating order status information from plants and the orders teams and providing order status updates to the relevant parties (sales team, agents, customers and management).

**Key Requirements**:

- Tertiary qualification in Logistics/Supply Chain Management or Equivalent.
- At least 1 year hands on experience handling sea export orders.
- At least 1 year hands on experience working with letters of credit.
- SAP experience will be an added advantage.
- Good MS Excel skills
- Good spoken and written English
- Spoken Mandarin will be an added advantage.
- Good communication, coordination and prioritisation skills and the ability to solve practical problems.
- Needs to be flexible and assist team members when required.

**Job Types**: Full-time, Permanent

**Salary**: R8,000.00 - R12,000.00 per month

Ability to commute/relocate:

- Greenstone, Gauteng: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Diploma (required)

**Experience**:

- Customer service: 1 year (required)
- letters of credit: 1 year (required)

License/Certification:

- SAP certification (required)

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